Vacancies In A Reputable Internet Service Provider Company



  2021-01-14
  Lagos

Proten International – Our client, a major Internet Service Provider in Nigeria is looking to fill the position below:

Job Title: Enterprise Support Engineer

Location: Lagos
Employment Type: Full-time

Roles and Responsibilities

  • Provide end-to-end support for Enterprise services in terms of implementation, day-to-day operations and, monitoring and reporting.
  • Maintain faster Response time to meet SLA.
  • Responsible for preventive & corrective measures to meet network target KPIs.
  • Responsible for fault and performance management of the network.
  • Escalate with other network teams to resolve customer related issues within SLA.
  • Coordinate with different departments to ensure timely support & solution to enterprise customers.
  • Provides analysis and root cause diagnosis for customer-related issue for corrective maintenance.

Qualification Requirements

  • Graduate / Diploma in Electronics & Communication or equivalent.
  • CCNA Certification.
  • 1 – 2 years experience.

Knowledge & Skills:

  • Working knowledge of Cisco network switches and routers.
  • Work experience in ISP / Telecom Domain is an add-on
  • In-depth knowledge of switching & routing protocols, IP sub-netting, VLAN, VPN, VRRP, ISIS,
  • OSPF, MPLS, STP, Q-in-Q.
  • Working knowledge of Cisco switching and routing equipment, SD-WAN, WTTH, FTTH, Point-to- point & Point-to-multipoint Radio setup.
  • Knowledge of Network monitoring tools such as PRTG, OP Manager.

Interested and qualified candidates should:Click here to apply

Job Title: NOC Engineer

Location: Lagos
Employment Type: Full-time

Job Description

  • The role will primarily focus on monitoring, assisting with incident resolution, and ensure the high availability of our infrastructure and Network Elements.

Core Requirements and Responsibilities

  • Proactive monitoring of availability and performance of Network elements, infrastructure, and data center using existing tools.
  • Act as the First Point of Contact for incidents, escalations, and business-impacting technology issues.
  • Respond and perform first-level triage of incidents within defined SLAs and work with teams towards resolution.
  • Assist in performing root cause analysis and root cause fixes.
  • Escalate to other teams, management, vendors, or service providers for unresolved incidents based on defined processes or instructions from the management team.
  • Send out regular communication on the status of incidents.
  • Document incident details and troubleshooting steps followed along with timelines.
  • Work with the problem manager to track problem resolutions to ensure the incident did not recur.
  • Perform other tasks defined by the management team.
  • Willing to in a 24×7 Work environment on shift system

Education Qualification

  • Higher Diploma / Bachelor degree in Electronics / Communications/Computer science
  • Work Experience: 1- 3 years experience in telecom NOC.

Knowledge, Skills and Abilities:

  • Good verbal and written communication skills
  • Able to understand technical terms.
  • Ability to perform high-level troubleshooting of infrastructure and application issues.
  • Working knowledge on Huawei M2000, U2000 is preferable.

Interested and qualified candidates should:Click here to apply

Job Title: FTTH – OSP Engineer

Location: Lagos
Employment Type: Full-time

Roles and Responsibilities

  • Installation of FTTH Home internet services in residential/business premises.
  • Experience in field survey, fiber laying plan, ducting, trenching, blowing fiber, Splicing of Fiber.
  • Experience in fiber optic tools: OTDR, Optical Power meter, Optical Laser Source, and testing, etc.
  • Expertise in handling multi-vendor equipment for hardware installation and troubleshooting.
  • Audit of outsourced work to meet applicable technical and operational quality standards.
  • Conduct routine checks of all tools to ensure safety and accuracy of measurement
  • Experience in providing Technical support for the planning of fiber allocation, duct design (PVC) & Route Design
  • Acceptance testing of the optical, civil, outdoor network.
  • Responsible for FTTx network construction in the defined boundary within the project timeline.
  • Technical auditing and overseeing the contractor for the flawless construction of fiber infrastructure
  • Responsible for route analysis of underground fiber construction.
  • Responsible to attending the customer complaints.
  • Responsible to manage fibre splicing and approve installed fibre as par as build plan and test results.
  • Responsible to comply with Health & Safety standards.
  • Responsible for maintenances and Up-keep all records of underground fibers infrastructure, fibre splicing
  • Plan, passive splitter terminations, and access equipment.
  • Responsible for service restoration during emergency conditions.

Qualifications

  • Graduate/Diploma in Electronics & Communications or equivalent.
  • Understanding in GPON fiber-optic network and service deployment.
  • Understanding active FTTH equipment (OLT, ONT) and Passive FTTH splitter.
  • Certification in Fiber Technology is an added advantage.
  • Knowledge of VLAN and IP’s and IP network structure.
  • Good knowledge of the Design & Implementation process in FTTX.
  • Knowledge of fault and performance management process.
  • Computer proficiency in MS Office (MS Word, MS Excel, MS PowerPoint)
  • In-depth understanding of the outside plant, cable sizing, cable record, etc.
  • Experience: 1 – 3 Years

Personal Attributes:

  • Good negotiation and decision-making skills.
  • Excellent execution, organizing, and people skills
  • Strong commitment to quality and performance

Interested and qualified candidates should:Click here to apply

Application Deadline 18th January, 2021

Let\'s



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