Support Engineer (Value-added Services) at Coollink Nigeria


Coollink is an Internet Service Provider with over 15 years in deploying seamless and affordable internet and value-addedservices to our clients in all sectors. We have our headoffice in Lagos and other offices in Portharcourt, Abuja, Kano, Onitsha.

We are recruiting to fill the position below:

Job Title: Support Engineer (Value-added Services)

Location: Victoria Island, Lagos
Employment Type: Full-time

Role Overview

  • The Field Support Engineer will be responsible for the scoping, deployment, and support for IT value-added services for Coollink’s clientele.
  • The holder of this position is expected to operate with minimum supervision while giving constant feedback to relevant stakeholders on the status of operations.
  • The position involves proper documentation of activities such as training, change management amongst others. Lots of phone support will be required as well as site visits where needed.

Pre-Sales Meetings:

  • Meet with prospective/existing customers for new projects/implementations built around M365, Sophos Firewalls/Endpoint…
  • Prepare BOM for the Sales Team from which their quotes to the end-user are based on.
  • Assist the Sales team in preparing bid documents for prospective clients

Deployment of Microsoft 365 Suites:

  • Conduct pre-deployment surveys and planning for implementation
  • Deploy/Implement Microsoft 365 solutions to end-users
  • Supervise and manage licenses on behalf of the end-users
  • Work with other stakeholders to ensure that deployment is seamless and manage OEM partners where necessary

IT Managed Services:

  • Oversee the network with the customers’ IT Managers and provide local and remote support where necessary.
  • Ensure IT equipment have the latest firmware and upgrade when required
  • Ensure wireless networks, video conferencing equipment, etc. are working optimally and resolve any issues reported.


  • Ensure that proper documentation of IT assets in a client’s environment is kept up to date
  • Track and create a weekly report showing incident frequencies

Person Specification

  • A minimum of HND or BSc in Computer/Electrical Engineering, Computer Science, or any related course.
  • Minimum of 5 years relevant experience as a Support Engineer.
  • A good understanding of Windows operating systems [Windows 10, Windows Server 2008, etc.]
  • Good knowledge of Active Directory and Exchange.
  • Ability to identify and resolve hardware-related issues involving laptops, desktops, and network printers.
  • A very good understanding of the Microsoft 365 portfolio including Teams, Azure, Sharepoint, etc.
  • Certifications in Microsoft System Administration/Office 365 will be an advantage.
  • Understanding of Firewall solutions and Wi-Fi technologies.
  • A good understanding of computer networks.
  • Good written and oral communication skills. Should be able to present him/herself in a clear and understandable manner.
  • People management skills are necessary.

Deadline: 10th April, 2021.

Method of Application
Interested and qualified candidates should forward their CV to: indicating the “Job Title” as the mail subject.


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