Solution Engineer in a Unified Communication Company


  2020-09-16
  Unspecified

A unified communication company that delivers unique cost savings IT solutions that improve collaboration with user-friendly messaging, video, audio, and web communications is recruiting to fill the position below:

Job Title: Solution Engineer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

  • Work closely with clients to integrate products with customer software by understanding clients business requirements and recommending solutions to achieve the desired results.
  • Participate in implementation and deployment of projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance
  • Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
  • Design and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes.
  • Participate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data.
  • Carry out onsite deployment of technical solution based on customer requirements.
  • Respond to customer support request both remotely and onsite in a timely manner as detailed in customers SLA.
  • Participate in regular meetings and conference calls with client and sales staff to help qualify opportunities and recommend technical solutions
  • Provide pre-sales and post-sales support through requirement gathering, proposal development and delivery of Technical Presentation
  • Additional duties include site survey, system evaluation, system analysis and assessment of customer technology.

Education / Experience / Technical Requirements / Certifications
Experience / Technical Requirements:

  • 3 – 5 years of experience in Microsoft technologies including infrastructure migrations, troubleshooting, implementation with strong experience in the following areas: (At least two)
    • Active Directory – experience with upgrades and migrations, advanced experience with GPOs, experience with AAD Connect and ADFS
    • Exchange 2010 and higher, Hybrid Exchange
    • Office 365, specifically Exchange Online, Skype for Business, OneDrive, SharePoint, Enterprise Mobility + Security (Intune)
    • Windows Server 2012r2 or higher
    • Supporting SQL Server in production environment, including backup and recovery, corruption handling, high availability (mirroring, log shipping), replication, Always-On etc.
    • Scripting skills including Powershell
    • Strong DNS/DHCP understanding
  • Familiarity with IP Convergence including the design and implementation of IP telephony(IPT)/Voice over IP (VoIP) and video Conferencing solutions is an added advantage
  • 2 years of technical experience.
  • BSc qualification.

Certification:

  • Cisco or Microsoft Certifications is an added advantage.

Application Closing Date
30th September, 2020.

Method of Application
Interested and qualified candidates should send their CV to: careers@telvida.com Using “Solution Engineer – PH” as the subject of the mail.

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