Service Centre Supervisor (Rivers) at SIMS Nigeria Limited


  2020-07-27
  Unspecified

SIMS Nigeria Limited – We specialize in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position below:

Job Title: Service Centre Supervisor

Location: Port Harcourt, Rivers

Job Description

  • The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Required Experience/Qualifications/Skills

  • Minimum of HND / B.Sc. in Electrical / Electronics Engineering or any other relevant discipline.
  • Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organisation
  • Good knowledge of a recognized ERP package
  • Ability to think outside box
  • Leadership skill
  • Attention to details
  • Communication skill
  • Customer relationship management.
  • Knowledge of microsoft suite-Excel, word & Powerpoint.
  • 35-40 years old
  • The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Core Responsibility

  • Oversea daily operational activities on pending jobs.
  • Allocation of jobs to the technicians and monitoring of same.
  • Review of daily working report with team and taking corrective measures.
  • Cordination with spareparts officer for raising the parts orders & tracking.
  • Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.
  • Ensure quality service delivery with minimum repeate repair.
  • Reduction of customer escalations.
  • Daily monitoring of technician productivity.
  • Weekly budget preparation for service operations & approval from service manager.
  • Preparation of sparepart failure report and sharing same to service manager.
  • Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
  • Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
  • Generating and achieving out warranty income targets (Reduction in third party repairs installations).
  • Monitoring and completion of AMCs (Annual Maintenance Contract).
  • Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
  • Participating in monthly/quarterly spareparts counting and labelling activity.
  • Ensuring service cost reduction through proper inventory control method.
  • Technical skill monitoring and productivity improvement.
  • Arranging training to front, backend and field force team.
  • Retail visit for service feedback and working on improvement areas for channel delight.

Deadline: 13th August, 2020.

Let\'s



This job originally appeared elsewhere

Get Job alerts in your inbox !
We promise not to spam you.
* indicates required
     TOOLS
  • Email this to a friend
  • Share with a friend NEW!!
          Facebook Twitter LinkedIn
  • Report this Job
  • Save this Job


OTHER JOBS IN UNSPECIFIED

Job Vacancies in a Textile Company


Job Vacancies at Corporate Headhunters Limited


PropertyPro.ng 2020 Graduate Internship Recruitment


Job Vacancies at Medical Healthcare Philanthropy International


Accountability Officer at the International Medical Corps (IMC)


Trulli
Authors choice 2019 (click image for copy)
Inside Banker