Philban Consulting Recent Job Recruitment – Apply Now!



  2022-05-05
  Ikeja

Philban Consulting – Our client is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer
Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities:
Act as the company gatekeeper:

  • Respond appropriately to messages from all company interphases (website, phone lines, WhatsApp, email, etc.) Manage incoming calls.
  • Generate sales leads and keep records of leads and sales.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

Interphase with customers:

  • Follow communication procedures, guidelines and policies
  • Find out the customer’s needs and recommend the right product for them to use.
  • Take the extra mile to engage customers, Place outbound follow-up calls to sales leads and persuade potential customers to make purchases.
  • Inform customers of deals and promotions and increase sales by recommending complementary items to go with their requests in order to sell as many products as possible per customer.
  • Give advice and guidance on product selection to customers, explain how products work, and demonstrate how to use products where possible using provided graphics
  • Handle customer complaints provide appropriate solutions; follow up to ensure resolution and escalate issues to the appropriate Manager as necessary.
  • Build customer loyalty through the Rewards Programme.
  • Assist customers with any technical issues experienced with the website and escalate any issues to management appropriately.
  • Maintain a positive, empathetic and professional attitude toward customers at all times, providing a customer experience that will make the customer return.

Process orders:

  • Record customer orders taking note of items, costs and delivery locations
  • Confirm orders before dispatching them for delivery each morning.
  • Package orders and fill our delivery note before dispatch
  • Monitor delivery process, ensuring that orders are delivered as agreed with the customer

Inventory management:

  • Record batch production for each product noting batch numbers, dates and time of production as given by the Production Unit.
  • Inspect inventory levels weekly to identify shortages and report to Production Mgr asap
  • Ensure product stock is adequate for all distribution channels and can cover direct demand from customers.
  • Maintain sales records, ensuring that daily and weekly sales records are kept as required.
  • Assist with daily administrative duties as requested by MD.

Requirements:

  • Interested candidates should possess a BSc Degree / HND qualification
  • A minimum of 3 years of work experience.

Salary:

  • N50,000 – N70,000 Monthly.

To Apply:
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Application Deadline: 12th May, 2022.



This job originally appeared elsewhere


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