Operations Specialist (Lagos) at Bolt Nigeria



  2020-05-26
  Unspecified

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position of:

Job Title: Operations Specialist

Location: Lagos

What you’ll be doing

  • Support all Bolt’s Food Delivery operations in the city
  • Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active couriers every month
  • Support existing restaurants: solve most time-sensitive operational issues, update the menu, pricing and other content information, ad-hoc tasks related to restaurants operation
  • Onboard new couriers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process
  • Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements.
  • Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users, couriers and restaurants
  • Onboard new restaurants on Bolt Food platform: upload menus, photos, prices, organise menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app

Requirements

  • Have 2 years experience in an analytical position
  • Have a data-driven analytical mindset (good Excel skills are a plus)
  • Amazing negotiation and communication skills in English
  • Be a hustler, not stopping after 20 obstacles a day
  • Be passionate about new technologies and food tech

You’ll get extra credit for:

  • Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
  • Experience in product launches or running a business

Benefits

  • Motivating compensation – motivational base pay and company stock options
  • No corporate BS – we’re moving too fast for that
  • Amazing personal growth experience at one of the fastest-growing startups in Europe
  • Working with a motivated and talented international team, plus regular team events
  • Flexible working hours – as long as you get the work done
  • Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world

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