Ongoing Recruitment in a Luxury Lifestyle Brand


  2020-08-20
  Unspecified

Owens and Xley Consults – Our client, a luxury lifestyle brand located in Ikoyi Lagos, is currently recruiting a suitably qualified candidate to fill the position below:

Job Title: Sales / Customer Service Manager

Location: Ikoyi, Lagos

Key Responsibilities

  • Manage, monitor, and review daily business operations.
  • Manage the business Social Media platform
  • Create daily content for online sales
  • Review, oversee financial activities and send monthly report.
  • Maintain positive client relationships and drive new acquisitions.
  • Implement organizational goals, procedures, and policies.
  • Identify improvement gaps and implement corrective measures.
  • Handle and resolve all customers’ complaints
  • Process customers’ payments
  • Respond to all enquiries
  • Model and promote great customer service
  • Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
  • Ensure Sales Executives are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences

Store Management:

  • Ensure that the store is clean and ready for opening
  • Ensure that the utilities are available and adequate
  • Work with the Production Manager to fulfil client orders
  • Supervise the security personnel

Facility Management:

  • Ensure that all fittings and fixtures are working optimally
  • Plan and supervise all maintenance and repair works

Financials:

  • Create monthly reports
  • Manage petty cash
  • Take cash payments to bank
  • Calculate and remit taxes
  • Prepare payroll

Experience:

  • 2 years’ experience in a similar role
  • Experience in the retail or fashion industry a plus

Skills and Abilities:

  • Social media management
  • Proven integrity
  • Highly analytical, driven and focused.
  • High level of professionalism;
  • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
  • Must have knowledge of business process and functions (finance, HR, procurement, operations etc.)
  • Proficient user of MS Office (MS Excel in particular)
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
  • Leadership and organizational abilities
  • Interpersonal and communication skills
  • Problem-solving attitude
  • Keen eye for detail
  • Preferably lives within Island axis

Remuneration
N80,000 – N100,000 monthly

Job Title: Sales / Customer Service Associate

Location: Ikoyi, Lagos

Key Responsibilities
Sales:

  • Welcome and greet customers
  • Attend to walk-in customers
  • Attend to customers on the phone
  • Recommend and display items that match customer needs/ want
  • Process payments
  • Pack up customer orders
  • Follow all companies policies and procedures
  • Inventory Management
  • Restock items that are running low and maintain proper display appearances
  • Assist with inventory counts and placement of new items

Store Management:

  • Ensure that the store is clean and ready for opening
  • Ensure that the utilities are available and adequate
  • Work with production manager to fulfill client orders
  • Supervise the security personnel
  • Steam garments
  • Arrange outfits on the mannequins

Key Requirements

  • HND in a related field
  • 0 – 6 months in a similar role
  • Ability to prioritize and multitask

Remuneration
N40,000 – N50,000 monthly.

Job Title: Fashion Retail Manager

Location: Ikoyi, Lagos

Key Responsibilities

  • Manage, monitor, and review daily business operations.
  • Manage the business Social Media platform
  • Create daily content for online sales
  • Review, oversee financial activities and send monthly report.
  • Maintain positive client relationships and drive new acquisitions.
  • Implement organizational goals, procedures, and policies.
  • Identify improvement gaps and implement corrective measures.
  • Handle and resolve all customers’ complaints
  • Process customers’ payments
  • Respond to all enquiries.

Store Management:

  • Ensure that the store is clean and ready for opening
  • Ensure that the utilities are available and adequate
  • Work with the Production Manager to fulfil client orders
  • Supervise the security personnel
  • Steam garments
  • Arrange outfits on the mannequins.

Facility Management:

  • Ensure that all fittings and fixtures are working optimally
  • Plan and supervise all maintenance and repair works

Financials:

  • Create monthly reports
  • Manage petty cash
  • Take cash payments to bank
  • Calculate and remit taxes
  • Prepare payroll.

Requirements
Experience:

  • 2 years experience in a similar role
  • Experience in the retail or fashion industry a plus

Skills and Abilities:

  • Social media management
  • Proven integrity
  • Highly analytical, driven and focused.
  • High level of professionalism;
  • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
  • Must have knowledge of business process and functions (finance, HR, procurement, operations etc.)
  • Proficient user of MS Office (MS Excel in particular)
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
  • Leadership and organizational abilities
  • Interpersonal and communication skills
  • Problem-solving attitude
  • Keen eye for detail
  • Preferably lives within Island axis.

Remuneration

  • N80,000 – N100,000 monthly.

Job Title: Fashion Production / Quality Control Manager

Location: Lekki, Lagos

Job Responsibilities
Quality Control:

  • Ensure quality control of Bespoke and Ready – to – Wear outfits
  • Ensure the seams and hems are equal from start to finish
  • Ensure the outfit has been put on a mannequin to check for wrong seams, stitched lines, etc.
  • Ensure that all Ready-to-Wear outfits are true to the size
  • Ensure there are no pins or needles after production
  • Ensure that all items are tagged with the price tags and labels in the right position in the retail store
  • Check for folds and send back to the tailor in charge to correct the pattern and resew garment to perfection
  • Check for stains and send for dry cleaning where necessary
  • Check for burns and replace where necessary
  • Ensure blouses and gowns do not have folds on the waist area. Also, check that there are no botches or folded zippers
  • Ensure that there are sizes on all garments
  • Ensure the right quality and color of zip is used
  • Ensure that zips are not showing from the garment and they are fully covered
  • Check items to be made for the week
  • Procure materials for production when necessary
  • Work with the Creative Director during the design process to come up with new concepts
  • Check with procurement to ensure that all materials are available for production
  • Notify the retail and customer service team of any delays or hitches in production that may affect delivery schedule

Supervision:

  • Ensure that the tailors are engaged at all times
  • Send daily report
  • Scrutinize the sketch/designs
  • Supervise the line production
  • Supervise the sample making
  • Oversee finishing
  • Submit weekly and monthly reports of the tailors’ production
  • Record the time used in each production from start to finish by each tailor
  • Ensure proper labelling and sizing match the company’s standard
  • Ensure that all garments produced have the tailor’s names attached
  • Ensure that tailors finish the garments before recording it
  • Establish lead-time for each batch of production

Qualification/Experience

  • HND or BSC in any related discipline
  • 1-3 years’ experience in a quality control position
  • Previous experience in a similar role is compulsory

Requirements:

  • High level of professionalism
  • Research skills
  • Organization and coordination skills
  • Result-oriented team player with exceptional motivation and interpersonal skills
  • Good written and verbal skills
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
  • Highly creative
  • High level of attention to detail
  • Able to work in a fast pace environment
  • Knowledge of current trends as it relates to the industry

Remuneration

  • N80,000 – N100,000 monthly.

Job Title: Luxury Retail Associate

Location: Victoria Island, Lagos

Job Responsibilities

  • Create content Calendar for social media
  • Take and post pictures of products on Social Media platforms
  • Post relevant content on social media
  • Respond to enquiries across social media platforms
  • Prospect and close sales
  • Welcome and attend to walk-in customers
  • Process payments
  • Build and manage customer data base
  • Arrange the store on a daily basis
  • Constantly ensure that the store is clean and smells fresh at all time.
  • Display and arrange existing and new products in an organized manner.

Educational Qualifications

  • HND / B.Sc in a relevant field
  • At least 1 year in a similar position.

Requirements:

  • Previous experience in a luxury company is a must
  • Passion for Design and has an eye for aesthetic and colour
  • Passionate about creating exceptional shopping experiences
  • High level of energy and enthusiastic
  • Sales success in a retail interior design store environment
  • Strong verbal and written communication skills.
  • Excellent organization and time management skills.
  • Attention to detail.
  • Must be able to multitask.

Remuneration

  • N60,000 – N80,000 monthly.

Deadline: 21st August, 2020.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com with the “Job role” as the subject of the email.

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