Nationwide Recruitment at De Raphcity Travel and Tour



  2020-06-12
  Unspecified

De Raphcity Travel and Tour is recruiting suitably qualified candidates to fill the position below:

Job Title: Client Relationship Officer

Location: Nationwide

Job Description

  • The client relationship manager works closely with the sales team to manage relationships with clients.

Duties

  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s as set by the Head of Sales.
  • Working closely with Account Managers and Sales Consultants.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the CRM and ensuring account managers are aware of changes within clients.
  • Passing leads to the sales team and following up on progress.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

Skills

  • Strong interpersonal skills and an ability to build rapport with customers.
  • Previous sales experience and an organised approach to work.
  • Hardworking with a strong work ethic.
  • Previous experience working as a client relationship manager or a track record of managing client relationships.

Job Title: Facility Help Desk Manager

Location: Nationwide

Job Description

  • We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
  • As a Help desk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

Responsibilities

  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Recruit, train and support help desk representatives and technicians
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team’s productivity
  • Provide customer feedback to the appropriate internal teams, like product developers

Requirements

  • Proven work experience as a Help desk manager
  • Hands on experience with help desk and remote control software
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Team management skills
  • B.Sc. degree in Computer Science, Information Technology or relevant field

Job Title: Administrative Officer

Location: Nationwide

Job Description

  • A top-performing Administrative Officer should be able to demonstrate exceptional organizational and time management skills to complete all duties in a timely manner.

Responsibilities

  • Answering telephone calls, responding to queries, and replying to emails.
  • Preparing expense reports and office budgets.
  • Managing office supplies and ordering new supplies as needed.
  • Systematically filing important company documents.
  • Forwarding all correspondence, such as letters and packages, to staff members.
  • Scheduling meetings and booking conference rooms.
  • Hiring maintenance vendors to repair or replace damaged office equipment.
  • Assisting the HR department with job postings and interviews.

Requirements

  • Bachelor’s degree in Business Administration or Business Management is advantageous.
  • Proficiency in all Microsoft Office applications.
  • Working knowledge of business management.
  • The ability to multitask.
  • Excellent organizational skills.
  • Effective communication skills.
  • Exceptional customer service skills.

Deadline: 19th June 2020.

Let\'s



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