Massive recruitment at ipNX Nigeria Limited


  2020-10-06
  Unspecified

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Account Manager (Entry Level)

Job ID: 52
Locations: (Lekki / Ikeja / Victoria Island / Apapa) Lagos
Department: Business Division
Function: Business Development
Reporting to: Territory Manager
Travel Frequency: Rarely

Purpose of the Job

  • The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
  • The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results:

  • Achieve set revenue growth.
  • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
  • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
  • Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

  • B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
  • Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
  • Good Microsoft office suite competence, CRM competence, including Visio
  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

  • 0-2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
  • Must demonstrate interpersonal capabilities.

Other Requirements:

  • Customer Focused
  • Action-oriented
  • Result Driven
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development.

Job Title: Internal Communications Specialist

Job ID: 79
Location: Lagos
Department: Corporate Services
Function: Internal Communications, Content Development, Documentation & Distribution
Reporting to: GED, Corporate Services
Travel Frequency: Occasional

Purpose of the Job

  • The Internal Communications Specialist is accountable for creating, implementation, maintaining, aligning, updating and  distributing  internal/employee communications content across the divisions and departments; keeping staff informed and increasing engagement through several channels, such as the ipNX intranet, email bulletins, social media, ipNX career portal and regular newsletters.
  • The ICS is also responsible for the management of internal communications content and forums which create excitement, drive engagement, align teams and individuals and shape culture.

Expected Key Results

  • Internal Communications Strategy
  • Content Management
  • Effective Communication Channel Management and Engagement
  • Staff Satisfaction and Engagement evaluation and improvement Service Delivery
  • Documentation Management

Educational Qualifications

  • BA/B.Sc. / HND in Mass Communications, Public Relations, Journalism and Marketing or related field (2.1/Upper Credit Minimum)

Functional Skills:

  • Professional qualification from the Chartered Institute of Public Relations or the Chartered Institute of Marketing will be an added advantage
  • Masters’ degree in the relevant field will be an added advantage
  • Understanding of the importance of good media communication for a large organization
  • Excellent writing, editing and proofreading skills as well as well as and creating content that inspires consumer debate and discussion to drive engagement
  • Strong documentation, presentation, and speaking skills
  • Embrace change and have experience in supporting change management process
  • Enjoy working within a fast-paced, performance-based financial institution or similar professional environment
  • Be a self-starter, able to work with general direction and exercise independent judgment
  • Proven experience in the development and production of creative and engaging social content
  • Good project and time management skills – Ability to work independently and manage one’s time.
  • Good interpersonal and relationship-building skills
  • A deep understanding of all Social platforms including Facebook, Instagram, Twitter, Snap and YouTube
  • Ability managing multiple stakeholders with strong examples of clear and concise communication
  • Ability to build successful relationships at all levels
  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
  • Have an entrepreneurial spirit
  • Ability to demonstrate a mature understanding of key business needs
  • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
  • History of career growth, consistently meeting and exceeding goals and increasing responsibilities

Work Experience:

  • At least 3 years communications and content experience, especially internal/corporate/ employee  communication, for a large organization
  • Cognate experience in writing for a variety of different audiences is also desired. General journalistic or marketing experience is beneficial
  • Prior management of complex projects and advising senior managers is an added advantage.
  • Extensive experience in using social analytic tools to review reports and insights to action change
  • Proven experience and a strong understanding of content strategy
  • Writing or blogging experience is desirable
  • Experience working on a content-driven or media organisation
  • Experience using Customer-centric capabilities and delivery of programmes across multiple business
  • Experience working  in a complex matrix environment
  • Experience in Telecommunications industry will be an added advantage
  • Experience in using analytical skills to own problems through to resolution as well as being able to analyse statistical data

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

Job Title: Service Fulfillment Engineer

Job ID: 78
Location: Trans Amadi Estate, Port Harcourt
Department: Business Operations
Function: Service Delivery & Support
Reporting to: Team Lead, Network Core & Service Delivery
Travel Frequency: Occassional

Purpose of the Job

  • Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
  • He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
  • He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution. Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
  • He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
  • In addition to the above, he is also required to provide routine in-house training and mentoring for lower level staff and other units where required.

Expected Key Results:

  • Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.
  • Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
  • Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
  • Reporting
  • Asset Management

Educational Qualifications

  • B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)

Functional Skills:

  • Understanding of Communications Networks. Cisco network certification is required.
  • A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
  • High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
  • Fluent English
  • Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization.

Work Experience:

  • At least 1 year experience within the telecoms space as a Network/Communications Engineer
  • A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
  • A good grasp of technical (wireless & wireline) installations and willingness to learn more
  • Practical Experience with Network Connectivity Devices (Routers & Switches)
  • Experience with LAN/WAN Network Design and Configuration
  • Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements:

  • Customer Focused
  • Hardworking and Tenacious
  • Action Orientation
  • Tech Savvy
  • Result Driven
  • Excellent Decision Quality
  • Attention to Detail
  • Problem Solving
  • Excellent troubleshooting and analysis skills
  • Impeccable Customer Service and Support Skills
  • Customer Focus
  • Self-Development

Job Title: Solutions & Research Engineer

Job ID: 84
Location: Lagos
Department: Engineering
Function: Solutions & Research
Reporting to: Head, Operations & Maintenance
Travel Frequency: Yes

Purpose of the Job

  • To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

Expected Key Results

  • Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
  • Retail Customers: Restore service failures within 24 hours of its occurrence.
  • Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.
  • Implement an FTTH Monitoring application to improve MTTR for faults.
  • Report Management: Ensure weekly support status reports are done and submitted timely for review.

Educational Qualifications

  • BSc in Computer Science / Computer Engineering / IT related disciplines (2.1/Upper Credit Minimum)
  • Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Functional Skills:

  • Customer centric and stakeholders management.
  • Good LAN/WAN network design and implementation skills.
  • Ability to solve complex problems in the shortest available time using honed analytical skills
  • Good interpersonal skills with customers, vendors and members of team.
  • Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
  • Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
  • Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
  • Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
  • Hardworking and Tenacious.
  • Performance driven.
  • Sharp analytical and logical reasoning.
  • Work effectively with own initiative and minimal supervision, and also as a part of a team.

Work Experience:

  • At least 3 years experience within the telecoms space as a Network/Communications Engineer
  • A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
  • Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements:

  • Customer Focused
  • Hardworking and Tenacious
  • Action Orientation
  • Tech Savvy
  • Result Driven
  • Excellent Decision Quality
  • Attention to Detail
  • Problem Solving
  • Excellent troubleshooting and analysis skills
  • Impeccable Customer Service and Support Skills
  • Customer Focus
  • Self-Development

Job Title: Team Lead, Customer Advocacy Center

Job ID: 82
Location: Lagos
Department: Retail Division
Function: Team Lead, Customer Advocacy Center
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal

Purpose of the Job

  • To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.

Expected Key Results:

  • Customer Satisfaction.
  • Quality Assurance Monitoring.
  • Implement Service Standards.
  • Advocate for Customers.
  • Service Delivery Performance Measurement.
  • Workforce Management.
  • Any other duties assigned by manager.

Educational Qualifications & Functional Skills

  • University Degree in Sciences, Social Sciences acceptable (2.2/Upper Credit)
  • Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
  • Professional Qualification in Customer experience management an added advantage.

Work Experience:

  • Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction
  • Teamwork – Candidate will need to be a strong team player, who supports their colleagues and share their skills.
  • Good interpersonal, workflow management and communications skills.
  • Experience in similar roles within IT or Hospitality environment, preferably both.
  • Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.
  • Ability to demonstrate a mature understanding of key Business needs.
  • Excellent documentation and PowerPoint presentation skills.
  • Good project and time management skills – Ability to work independently and manage one’s time.
  • Verbal and written communication skills, problem-solving skills, attention to detail and interpersonal skills.
  • Knowledge of business and management principles involved in strategic planning and resource allocation.

Other Requirements:

  • Customer Focus
  • Tech-savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.

Job Title: Head, Facilities (Data Center Operations)

Job ID: 85
Location: Lagos
Department: Facilities
Function: Infrastructure Facility Management
Reporting to: Divisional CEO, Infratsructure Division
Travel Frequency: Occassional

Purpose of the Job

  • The post holder will be accountable for developing and executing IPNX’s Infrastructure Asset Management Plan and ensuring that key stakeholders and users are reassured through strong communication that asset failures are both mitigated and managed in an expeditious manner until repairs are completed
  • Provide operations and maintenance leadership through controlling, managing, auditing, supporting daily Data Centre operations and Network facilities activities that ensure achievement of highest possible KPI targets, operational excellence as well as efficiency in network operations processes and cost
  • Responsible for acquisition, management and maintenance of Network facilities and physical/civil infrastructure including but not limited to Data centers and Base Transceiver Station (BTS) sites.

Expected Key Results:

  • Install, configure, oversee the development and proactive management of the Infrastructure Asset Management Strategy & Plan.
  • Successfully manage Data Centre layout and Environment.
  • Capacity and Property Management.
  • Strategic Business Continuity Plan (BCP).
  • Stakeholder management and Disaster Recovery Plan (DCP).
  • Timely issue management of facilities

Educational Qualifications

  • University Degree in Telecommunications / Electrical / Civil Engineering (2.1/Upper Credit Minimum)
  • MBA or Master’s Degree in Engineering, Management, or Technology

Functional Skills:

  • Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
  • 3+ years’ experience in Telecommunications Operations management
  • 3+ years’ in operation support, installations and commissioning
  • Proven experience of working with multiple suppliers/vendors/ partners
  • Advanced knowledge of mobile telecommunications network architecture/technologies
  • Sound understanding of project management
  • Proficient at report writing, creating and presenting presentations
  • Strong communicator and able to clearly articulate complex issues and technologies.
  • Ability to propose systems design and configuration improvements
  • Curious and exposure in new and emerging technologies
  • Negotiation, facilitation and consensus-building skills
  • Ability to work independently, be self-motivated and handle multiple priorities
  • Capable of supporting hundreds of systems both virtual and physical
  • Ability to plan, organize and document complex system designs
  • High attention to details and strong ability to resolve systems issues
  • Good communicator and able to clearly articulate complex issues and technologies
  • Advanced knowledge of mobile telecommunications network architecture/technologies
  • Sound understanding of project management
  • Knowledge of Data Centre management will be an advantage

Work Experience:

  • At least 5 years’ experience in Telecommunications Operations management
  • Minimum of 7+ years’ in operation support, installations and commissioning
  • Proven experience of working with multiple suppliers/vendors/ partners
  • Experience of supporting a business contract and/or providing support to a professional function
  • Significant experience in developing and implementing new FM strategy, plans and systems
  • Experience of Safety Management systems
  • Experience in writing Asset Management Strategy, processes, procedures, Business Cases and Strategy Papers
  • Strong ability to collaborate with peers and stakeholders around system designs, capacity, road maps and resource allocation
  • Significance leadership experience in the planning and delivery of building and services maintenance
  • Experience working in the Telecommunications industry with a track record of technical achievement
  • Experience with large scale infrastructure automation
  • Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
  • Strong experience as a line manager and a coach leading diverse teams

Other Requirements:

  • Customer Focused
  • Hardworking and Tenacious
  • Action Orientation
  • Tech Savvy
  • Result Driven
  • Excellent Decision Quality
  • Attention to Detail
  • Problem Solving
  • Excellent troubleshooting and analysis skills
  • Impeccable Customer Service and Support Skills
  • Customer Focus
  • Self-Development.

Job Title: Head, Marketing

Job ID: 83
Location: Lagos
Department: Retail Division
Function: Head Marketing
Reporting to: Head, Sales and Marketing
Travel Frequency: Occasionally

Purpose of the Job

  • The Head, Marketing will be responsible for driving the implementation of ipNX’s marketing and communications strategy.
  • This would include management of initiatives to enhance iPNX’s brand awareness and market share.
  • He/she would creatively communicate the value of ipNX’s services to the customer and would be responsible for customer insight, research, media buying and development of a strong team.

Expected Key Results

  • Develop & Implement a Robust Marketing Strategy
  • Lead and Execute Marketing Operations
  • Stakeholder Management
  • Successful Partnership with Sales for Revenue Growth and Sustainability
  • Realignment of Marketing Strategies viz a viz Organisation’s Positioning and Reputation
  • Media/PR Communication
  • Benchmarking
  • Customer Retention

Educational Qualifications & Functional Skills

  • A Bachelor’s degree in Sales, Business Administration, Marketing, Public Relations, International Relations, Information Technology, Business Administration or a related field. (2.2/ Upper Credit Minimum).
  • Professional qualification with the Chartered Institute of Marketing or its equivalent.
  • Excellent interpersonal, written and oral communication skills.
  • Has an expert understanding of the ad tech landscape, including the different products and companies.
  • Ability to be Technologically savvy which is necessary for today’s business to gain a wider consumer reach.
  • Proven track-record of managing a total marketing budget.
  • Ability to build good working relationships across diverse business areas and functions and be a team player with a positive and flexible attitude to work.
  • Ability to lead a multi-cultural/multi-country team.
  • Ability to be part of and also lead a TEAM.
  • Strong business acumen and organizational awareness.
  • Must be keen in conducting research and data-driven insights, having an in-depth knowledge of the business’s product, strategic, analytical and marketing concepts.
  • Must possess interpersonal skills that will encourage openness and trust both internally and externally.
  • Proficiency in Microsoft Office Suites including Word, Excel, PowerPoint etc which are necessary for creating both visually and verbally engaging reports and presentations.
  • Good interpersonal, work flow management and communications skills

Work Experience:

  • 8 years’ experience in Sales/ Marketing function  or related field with at least 5 years in a managerial role.
  • Extensive marketing experience across all marketing and communications channels and a broad knowledge of campaign planning, execution, agency management & post-event analysis.
  • Experience with digital marketing forms such as social media marketing and content marketing.
  • Strong experience of stakeholder management.
  • Experience in budgeting, forecasting and planning experience in an operational environment.
  • Experience in using data to illustrate business conclusions.
  • Proven track record of achieving targets and driving sales growth in a business.
  • Prior experience in product management.
  • Previous experience successfully managing Marketing team ideally from a similar industry.
  • Strong experience as a line manager and a coach leading diverse teams.

Other Requirements:

  • Customer Focus
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

Job Title: Talent Scoping Specialist

Job ID: 80
Location: Lagos
Department: Human Capital Management
Function: Service Delivery & Support
Reporting to: Recruitment Talent Sourcing & Pipeline Mgt?
Travel Frequency: Occassional

Purpose of the Job

  • The Talent Scoping Specialist (TSS) is accountable for sourcing, building, managing the ipNX recruitment talent pool and pipeline; and are tasked with the objective of sourcing out hard-to-find talent online and at recruitment events
  • The TSS is responsible for searching and identifying potential employees via direct engagement and relevant online talent hubs for potential employees who match the description of the vacant role profiles
  • S/He will manage the recruiting social media platforms and the talent pipeline database. include sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events.

Expected Key Results:

  • Talent Scoping
  • Online & Social Media Platform(s) Management
  • Talent Pool & Talent Pipeline Database Management

Educational Qualifications

  • B.A / B.Sc. / HND in Employment / Labour Relations & Human Resource Management or relevant field (2.1/Upper Credit Minimum)

Functional Skills:

  • Excellent ICT skills of knowledge of applications and databases to connect and reach out to potential candidates
  • A working knowledge of human resources functional areas, labor regulations and practices
  • Must have comprehensive knowledge of ethical and professional recruitment standards associated with employment in the labour workforce
  • Background and/or understanding of sales acquisition strategy is essential
  • Excellent verbal and written communication skills
  • Excellent eye for detail
  • Strong Analytical skills

Work Experience:

  • Minimum of 2 years of proven experience in talent sourcing and acquisition
  • Previous experience developing and executing recruiting marketing and branding strategies
  • Hands-on experience with job screening, hiring practices and talent acquisition.
  • Familiarity with social media, resume databases and professional networks (e.g. LinkedIn, Facebook, Naira Land, Stack Overflow and Github)
  • Strong networking, good references and long relationship with the candidates is essential
  • Experience in the continual development of talent pipelines and sourcing potential candidates
  • Excellent understanding of full-cycle recruitment processes

Other Requirements:

  • Customer Focus
  • Tech-savvy
  • Action orientation
  • Confident
  • Resilient
  • Drive results
  • A self-starter
  • Cultivate Innovation
  • Ability to optimize work processes
  • Nimble Learning
  • Ensures Accountability
  • Drives Engagement
  • Excellent Decision Quality
  • Ability to multitask and prioritize daily workload.

Job Title: Territory Manager

Job ID: 76
Location: New Bodija, Ibadan, Oyo
Department: Business Operations
Function: Territory Management
Reporting to:  Regional Sales Head, West
Travel Frequency: Occassional

Purpose of the Job

  • To daily provide leadership and direction required to ensure those customer relationships are developed and maintained by providing excellent products and services that add value to the customer while minimizing costs and risk to the company
  • The role will combine the use of face-to-face sales activities and management of the activities of Accounts in the allocated territory, to gain market share and increase the awareness, appreciation, and understanding of the IPNX Brand
  • The Territory Manager will be the main communication conduit between IPNX and the specific business served in the area.
  • To establish and drive individual annual target of assigned team members.

Expected Key Results:

  • Maintain Industry/ Regional Strategic Leadership for improved business performance.
  • Business Profitability
  • Thorough Understanding of Customers’ needs
  • Business Development
  • Relationship Management
  • Budget Achievement
  • Management of Sector / Industry Team Leads.

Educational Qualifications

  • B.Sc / BA Degree in Business, Finance, Engineering or its equivalent (2.2/Upper Credit Minimum)
  • Master’s Degree / MBA is added advantage

Functional Skills:

  • Ability to penetrate accounts and meet with stakeholders within accounts/ regions/sectors
  • Capability to be a structured thinker with a strong analytical approach.
  • Excellent research, problem-solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment.
  • Excellent quantitative analysis and financial modeling skills; high proficiency in Excel.
  • Ability to synthesize information quickly and present insights to senior management.
  • Background or demonstrated interest in telecom, technology or media industries.
  • Ability to Understand industry trend
  • Ability to understand key players and stakeholders within regions / segments
  • An active listener, Motivated self-starter, proactive and action-oriented
  • Good communication and business writing skills
  • Excellent interpersonal, collaboration and problem-solving skill
  • Strong persuasive and negotiation skills
  • Excellent Presentation skill and customer service capabilities
  • Good documentation and process management skills.

Work Experience:

  • 5-10 years of sales or related experience Sales management experience preferred
  • Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
  • Experience working in large matrixed environments including cross-functional collaboration with a diverse set of stakeholders to get results across multiple groups throughout the organization
  • Experience working in the region/sector
  • Leadership experience with strong business acumen and knowledge of the technical market landscape
  • Experience in Client Management & Growth Strategies of assigned portfolio of clients
  • Have proven results in successfully closing new business, ideally selling to blue chip companies

Other Requirements:

  • Customer Focus
  • Tech Savy
  • Action Oriented
  • Drive Results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.

Job Title: Network Services Engineer

Job ID: 69
Location: Lagos
Department: Retail Division
Function: Network Services
Reporting to: Network Services Lead
Travel Frequency: N/A

Purpose of the Job

  • The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products.
  • Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre / LAN / WAN / Wireless, or Firewall / Load Balancing / Threat Protection. Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.

Expected Key Results:

  • Network Service Monitoring
  • Network Service Support Analysis
  • Network Service Management
  • Customer Service
  • Perform Monitoring, Backup and Recovery Procedures
  • Stakeholder Management

Educational Qualifications & Functional Skills

  • Bachelor’s degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines (2.2/ Upper Credit Minimum)
  • Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
  • Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
  • Keen interest in emerging technologies Cloud, SD-WAN
  • Good verbal and written communication skills required for interaction with business-users.
  • Strong problem-solving skills required for technical issue resolution.
  • Organized and structured work habits
  • Strong personal time management to coordinate several tasks simultaneously
  • Ability to confidently communicate with personnel at all levels of the organization.
  • Extensive technical knowledge deploying and managing network and infrastructure environment
  • Well organized, articulate and has numerate skills
  • Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
  • Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud / IT technology space
  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
  • Have an entrepreneurial spirit
  • Pre-Sales & Post-Sales Management
  • Demonstrable communication, interpersonal and relationship management skills
  • Environmental / Industry analysis
  • Documentation and Strategic planning skills
  • Project management skills also desirable

Work Experience:

  • 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
  • Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
  • Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
  • Experience working within a Service Provider environment on the core network architecture
  • Experience working within a multi-vendor network environment – Cisco etc
  • Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
  • Extensive experience interacting with clients in both pre- and post-sales capacities
  • Experience using data to illustrate business conclusions
  • Experience working in a Service Provider environment and providing technical support to end customer solutions
  • Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

Job Title: User Experience Officer

Job ID: 68
Location: Lagos
Department: Retail Division
Function: User Experience
Reporting to: Team Lead, Customer Retention
Location: Lagos

Purpose of the Job

  • The User Experience Officer is responsible for providing feedback and participate in end user focus groups, readiness reviews, and other sessions as an advocate for customer requirements, customer features, troubleshooting support in collaboration with relevant teams
  • To deliver unparalleled customer experience to retail buying customers. The role will work collaboratively with product owners and managers to identify user issues, design solutions and develop working prototypes and build relationships across teams to promote collaboration and efficiency that will raise the bar for the user experience.

Expected Key Results

  • User Experience Management
  • Customer Satisfaction through Evaluation
  • User Experience
  • Customer Insight through Stakeholder Management
  • Service Delivery & Performance Measurement
  • Team Work and Performance

Educational Qualifications & Functional Skills

  • Bachelor’s Degree in Business Administration, Sales or related field (2.2 / Upper Credit Minimum)
  • Strong people management and engagement skills
  • Strong oral and written communication skills
  • Assertive and respectful personality who views any customer loss as an unacceptable occurrence
  • Process driven and organized, approaching problems in a systematic way
  • Highest ethical standards, integrity, authenticity, credibility, and character
  • Proven track record of surpassing objectives and delivering exceptional results
  • Great time management skills and with a self-starter attitude
  • Have an eye for details and the ability to adapt your writing style accordingly
  • Excellent telephone manners and great written communication skills at all levels that demonstrates empathy and understanding during calls and when appropriate
  • Ability to speak the language of Analytics & non-technical stakeholders
  • Stakeholder management: ability to interact seamlessly with C-suite employees
  • Demonstrate a clear understanding of the latest trends in customer experience
  • Understanding of the importance of good media communication for a large organization
  • A keen commercial awareness and the ability to rapidly identify issues and propose solution
  • Ability to build successful relationships at all levels
  • Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
  • Ability to gather and interpret data in an unbiased fashion
  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
  • Have an entrepreneurial spirit
  • Ability to demonstrate a mature understanding of key business needs
  • Excellent documentation and PowerPoint presentation skills.
  • Good project and time management skills – Ability to work independently and manage one’s time.
  • Problem solving skills, attention to detail and interpersonal skills
  • History of career growth, consistently meeting and exceeding goals and increasing responsibilities
  • Knowledge of business and management principles involved in strategic planning and resource allocation

Work Experience:

  • Minimum of 3 years account management/customer success/sales experience required
  • Experience of working in a user experience capacity, ideally across both Business and Retail organisations
  • Experience using Customer-centric capabilities and delivery of programmes across multiple business
  • Experience working in a complex matrix environment is desirable
  • Good understanding of Customer Insight approaches and methods
  • Experience in Telecommunications industry will be an added advantage
  • Experience in similar roles within IT or Hospitality environment, preferably both
  • Extensive experience working strategically with a large customer base within the business intelligence and analytics space
  • Experience of managing effective customer consultation including using social media tools in business.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.

Job Title: Campaign Lead

Job ID: 71
Location: Lagos
Department: Retail Division
Function: Campaigns Management
Reporting to: Head, Sales & Marketing
Travel Frequency: Occasionally

Purpose of the Job

  • This role will shape the creative direction, media planning and buying strategies, and integrated digital activities across ipNX’s campaigns.
  • To be responsible for developing, planning and directing the promotional activities for ipNX’s products in order to create brand awareness, while communicating the benefits of ipNX’s products to customers and prospects.
  • To build brand and audiences; integrating marketing, insight and engagement; and promoting products. Adopt innovative ways to develop the ipNXs audiences,  target new visitors and drive revenue.

Educational Qualifications & Functional Skills

  • A Bachelor’s degree in Sales, Business Administration, Marketing, Public Relations, International Relations, Information Technology, Business Administration or a related field (2.2/Upper Credit Minimum)
  • Professional qualification with the Chartered Institute of Marketing or its equivalent
  • Expert understanding of the ad tech landscape, including the different products and companies
  • Ability to navigate, influence, manage and lead cross-functional teams without direct line supervision
  • Ability to manage through ambiguity and balance multiple dynamic priorities
  • Influential storytelling skills, verbal and written
  • Communication, analytical and partnership skills
  • Knowledge of building B2B demand generation strategies and campaigns
  • Ability to balance strategy and campaign execution
  • Project management and execution skills
  • Ability to be a Technological savvy which is necessary for today’s business to gain a wider consumer reach
  • Ability to build good working relationships across diverse business areas and functions, you will be a team player with a positive and flexible attitude to work
  • Ability to lead a team towards growth to enhance sales volumes and enhance revenue generation
  • Have an entrepreneurial spirit
  • Analytic skills must be keen in conducting research and data-driven insights, having an in-depth knowledge of the business’s product, strategic, analytical and marketing concepts
  • Ability to possess interpersonal skills that will encourage openness and trust both internally and externally. Showing calmness under stressful situations and in uncertainty, inspiring the same in his team
  • Ability to use MS Word and PowerPoint, which are necessary for creating both visually and verbally engaging reports and presentations
  • A strong team player, who supports their colleagues and share their skills
  • Good interpersonal & work flow management skills

Work Experience:

  • 10 or more years of consumer marketing/media experience, with a focus on direct response strategy
  • 6 or more years of experience on a client marketing team or a media agency
  • 4 or more years of digital direct response campaign experience
  • Experience in developing data driven media strategies
  • Experience collaborating with creative teams for joint, idea led media plans
  • Experience with converting B2B leads to sales and the previous use of marketing automation tools
  • Experience developing national and local campaigns
  • Extensive marketing experience across all marketing and communications channels and a broad knowledge of campaign planning, execution, agency management & post-event analysis
  • Strong experience of stakeholder management
  • Experience analyzing campaign results and measure performance against KPIs
  • Experience in budgeting, forecasting and planning experience in an operational environment
  • Experience in using data to illustrate business conclusions
  • Proven track record of achieving targets and driving sales growth in a business
  • Prior experience in product management
  • Previous experience successfully managing Marketing team ideally from a similar industry
  • Strong experience as a line manager and a coach leading diverse teams

Other Requirements:

  • Customer Focus
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

Expected Key Results:

  • Execute Advertising and Campaign Strategy
  • Public Relations
  • Advertising and Campaign Budget Management, Activities and Communication
  • Campaign Reporting and Analysis
  • Stakeholder Management
  • Successful Partnership for Revenue Growth and Sustainability

Job Title: Account Manager

Job ID: 36
Locations: (Lekki / Ikeja / Victoria Island / Apapa) Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Territory Manager
Travel Frequency: Rarely

Purpose of the Job

  • The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
  • The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

  • Achieve set revenue growth.
  • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
  • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
  • Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

  • B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
  • Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
  • Good Microsoft office suite competence, CRM competence, including Visio
  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

  • At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
  • Must demonstrate interpersonal capabilities

Other Requirements:

  • Customer Focused
  • Action-oriented
  • Result Driven
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Ensures Accountability
  • Develops Talent

Subscribe


We promise not to spam you : ).
* indicates required
     TOOLS
  • Email this to a friend
  • Share with a friend NEW!!
          Facebook Twitter LinkedIn
  • Report this Job
  • Save this Job


OTHER JOBS IN UNSPECIFIED

Risk Analyst at Mkobo Microfinance Bank Limited


Director of Programme Operations at Save the Children Nigeria


Sterling Bank Plc Recruitment for Team Lead, Trade Compliance


Office Assistant at Nicole Sinclair


Kirby Nigeria recruitment for Graduate Sales Representative


Trulli
Authors choice 2019 (click image for copy)
Inside Banker