Massive Recruitment at 9mobile



  2021-02-21
  Abuja

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the positions below:

Job Title: Senior Engineer / SOC

Job: IRC3978
Location: Abuja

Job Summary

  • Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC / Enterprise FO teams in the day-to-day activities in the front office.

Principal Functions

  • Ensure 24*7 Monitoring of Enterprise links and solutions
  • Resolve subscriber complaints on BES platform
  • Monitoring and analysis of critical KQIs
  • Provide proactive and enhanced reactive care for subscribers’ services
  • Raise customer-centric operations transformation initiatives
  • Ensure proper management of enterprise link failures within SLA
  • Effective demarcation of Enterprise customers complaints
  • Work with back office to ensure network visibility of enterprise links
  • Ensure availability of all enterprise links and services monitoring systems
  • Provide operations primary point of interface for enterprise customers
  • Troubleshooting of POF and COF for enterprise links and service problem
  • Escalate problems on enterprise links to the back office
  • Work with back office on the resolution of enterprise link problems
  • Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration
  • Provide periodic regular updates on resolution of enterprise link problems to customers
  • Ensure effective communication with enterprise customers
  • Support reconciliation of availability figures with enterprise customers
  • Process site access requests for maintenance and troubleshooting of enterprise links
  • Generation and management of enterprise reports as required.
  • Perform other duties assigned by the Head, NOC & BSS

Educational Requirements

  • First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Four (4) to six (6) years post NYSCwork experience in NOC operations
  • Multi-vendor solution experience

Experience, Skills & Competencies
Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance
  • Transmission fiber and Microwave knowledge
  • Knowledge of IP/Routers/Switches etc.
  • Basic understanding of IP Network

Skills:

  • Communication
  • Delegation/ Supervisory
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Interested and qualified candidates should:Click here to apply

Job Title: Specialist, Contract Enforcement

Job: IRC3976
Location: Abuja

Job Summary

  • Track vendors activities to ensure vendors deliver all contractual obligations and commitments based on deliverables in the service agreements.

Principal Functions

  • Collaborate with technical user teams to provide inputs for quarterly compliance evaluation.
  • Prepare and track contract deliverables register.
  • Prepare and track Preventive and corrective maintenance obligations.
  • Prepare and track tools and systems capabilities in order to ensure compliance to the contract.
  • Conduct vendor site visits and ensure standards are met
  • Participate in weekly and monthly Technical vendors performance meetings to provide updates on tracked compliance.
  • Analyze all requirements and provisions in contracts to ensure alignment with technical and corporate goals and objectives.
  • Ensure that contracts are executed in good time and according to Technical service levels.
  • Audit existing contracts and oversees contract modifications.
  • Prepare reports on the status of contracts for technical management.
  • Maintain a secure document storage system for information sharing.
  • Document dispute and submit report for immediate resolution.
  • Perform any other duty as assigned by the line Manager.

Educational Requirements

  • First Degree in a relevant discipline from a recognized university.
  • 4 years post NYSC work experience in Contract Enforcement.
  • Proven understanding of Technical contracts in the telecoms industry.

Experience, Skills & Competencies
Knowledge:

  • Business Application Knowledge
  • Network Operations
  • Company contract policies, processes and procedures

Skills:

  • Personal Effectiveness
  • Communication
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Interested and qualified candidates should:Click here to apply

Job Title: Senior Engineer / Service Assurance Specialist

Location: Abuja, NG

Job Summary

  • Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation

Principal Functions

  • SLA/KPI management and reconciliation with vendors and customers
  • Collocation availability and performance reconciliation
  • Writing of NOC processes to govern NOC operations
  • Monitoring of NOC processes performance.
  • Ensuring activities at the NOC aligns with the NOC approved processes
  • Review and updating of NOC processes to ensure it is relevant to the NOC operations.
  • Generation of NOC processes performance reports as required.
  • Generation of vendor performance reports
  • Generation of collocation performance reports
  • Evaluation of vendors performance
  • Perform other duties assigned by the Head, NOC & BSS

Educational Requirements

  • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Four (4) to Six (6) years post NYSC work experience

Experience,Skills & Competencies
Knowledge:

  • Network availability and capacitymanagement
  • Network administration
  • Network operations and maintenance
  • Vendor management
  • Process writing

Skills:

  • Communication
  • Delegation/ Supervisory
  • Reconciliation
  • Negotiation
  • Problem Solving
  • Presentation

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Interested and qualified candidates should:Click here to apply

Job Title: Manager, Contract Enforcement & Optimization

Location: Abuja, NG

Job Summary

  • Manage vendorsactivities, contract reviews and negotiations to ensure vendors deliver allcontractual obligations and commitments based on agreements in the servicelevel agreements (SLAs) with minimal and controlled risks.

Principal Functions
Tactical:

  • Manage vendors, contract implementation and strategic projects; ensuring vendors are compliant with and deliver all contractual obligations and commitments based on the service level agreements(SLAs).
  • Track 9mobile compliance with contract terms and conditions, commitments, and communicate findings
  • Define Collaborate with stakeholders to define efficient and workable technical scope criteria for RFPs and contract engagement.
  • Maintain strong relationship with vendor teams and knowledge of vendor environment
  • Establish and maintain relationship with key internal and external stakeholders to ensure synergy across the various departmental functions.
  • Manage and mentor the human and material resources of the contracts team to optimise performance, morale and enhance productivity.

Operational:

  • Periodic optimization and review of all Technical OPEX contracts to identify risks and mitigating solutions.
  • Participate in the negotiation of new contracts and changes to existing contracts.
  • Prepare an effective analysis of technical RFP submissions, identify shortcomings in order to eliminate disputes once the contract is signed and executed.
  • Handle dispute resolutions and manage vendor expectations.
  • Ensure that business goals are accomplished by effective contract implementation.
  • Maintain a systematic database for the contract management system.
  • Conduct contracts awareness workshops for technical user teams.
  • Establish good working relationships with all cross-functional stakeholders.
  • Organise quarterly compliance evaluation workshop for all operational vendors, identify weak areas and advice measures for improvements.
  • Prepare monthly report to management on contract issuance status to check progress and identify areas of concern and support needed.
  • Collaborate with user teams to organise site visits for selected areas to determine physical reality.
  • Prepare annual compliance analysis to show 9mobile as well as vendor contract compliance levels.
  • Organize periodic vendor award programmes to reward vendor performance.
  • Create competitive environment for vendor efficiency.
  • Prepare/compile agreed periodic activity and performance reports to communicate the progress of the unit to the Director, Operations

Educational Requirements

  • First degree in any relevant discipline.
  • Minimum of Six (6) to Eight (8) year work experience with at least three (3) years exposure in contracts enforcement management in telecommunication’s Technical environment.

Experience, Skills & Competencies
Knowledge:

  • Business Application Knowledge & Telecommunications fundamentals
  • Service Continuity Management, Monitoring and Control
  • Project Management, Vendor &Contract Management
  • Knowledge of Financial Management &General Ledger understanding

Skills:

  • Change Management, Communication, Negotiation & Problem-solving skills
  • Emotional and Relationship Intelligence
  • Leadership and People Management

Interested and qualified candidates should:Click here to apply

Job Title: NOC Engineer / Microwave NOC Engineer

Job: IRC3974
Location: Abuja

Job Summary

  • Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions

  • 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data Centre passive equipment and enterprise solutions)
  • Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
  • Follow-up with resolver teams for resolution of network faults and incidents
  • Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
  • Provision of support for troubleshooting of POF and COF for network incidents
  • Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
  • Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.)
  • Provision of regular periodic updates on all network faults and incidents
  • Send notifications for planned/unplanned outages to all stakeholders
  • Provide operations primary point of interface for enterprise customers and partners
  • Conduct initial demarcation of enterprise customers and partners complaints
  • Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
  • Work with back office to ensure visibility of all network nodes
  • Process access to MGWs, BSCs, Data Centres and network sites for maintenance and troubleshooting
  • Perform other duties as assigned by the Incident and Surveillance Manager.

Educational Requirements

  • First Degree or equivalent in Electrical or Computer Engineering or a related discipline
  • Two (2) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

  • Network Administration
  • Microsoft Office suite
  • Network Surveillance / monitoring tools(advantage)

Skills:

  • Personal Effectiveness
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Interested and qualified candidates should:Click here to apply

Job Title: Senior Engineer / NOC Teams Lead

Location: Abuja, NG

Job Summary

  • Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.

Principal Functions

  • Support the NOC manager by leading NOCFO shift team
  • Ensuring proper management of alarms from monitoring systems within SLA
  • Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
  • Be the primary focal point for escalated incidents and problems during shifts
  • Ensure proper ticketing, documentation, and follow-up on network incidents
  • Coordinate incident correlation and escalation across different units
  • Participate in performance management reviews of the shift team
  • Ensure effective NOC communication with internal and external stakeholders and customers
  • Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
  • Ensure availability of all network monitoring systems and visibility of all network nodes
  • Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
  • Generate reports on NOC fault management on the network as required.
  • Perform other duties assigned by the Incident and Surveillance Manager

Educational Requirements

  • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Three (3) to five (5) years post NYSC work experience in NOC operations
  • Multi-vendor solution experience

Experience,Skills & Competencies
Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance
  • Microsoft Office suite
  • Network Surveillance/monitoring tools(advantage)

Skills:

  • Communication
  • Analytical Skill
  • Delegation/ Supervisory
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Interested and qualified candidates should:Click here to apply

Job Title: Engineer, Spares Management

Job: IRC3994
Location: Abuja

Job Summary

  • Monitor the productivity and quality of field assets and achieve the appropriate level of volume within time limits.

Principal Functions

  • Ensure proper audit, inventory and documentation of all field assets within assigned cluster.
  • Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of spares and monitor all spares utilization.
  • Update technical documentation, drawings and operational logs pertaining to spares and logistics activities.
  • Monitor spare levels/ consumption and ensure reorder, repair and return as and when necessary.
  • Liaise with Field Operations team, maintenance contractors and vendors, and prepare monthly reports on their activities for manager, spares management’s attention.
  • Conduct and supervise and record routine/physical inspection of all network element/nodes to ascertain their functionality at the local vendor warehouse.
  • Identify stock low and communicate to your line manager for immediate attention and resolution.
  • Perform other duties a directed by Manager, spares management.

Educational Requirements

  • First degree or equivalent in Engineering or Computer Science.
  • Two (2) to Five (5) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

  • Spares management system
  • Vendor management.

Skills:

  • Teaming
  • Communication
  • Problem Solving.

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Teamwork
  • Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Engineer, Field Operations

Job: IRC3984
Location: Lagos

Job Summary

  • Operation & Maintenance support on Power, BSS & transmission equipment, acceptance of new integrated BSS and TXM/ADM network element to achieve 99.5% Network availability.

Principal Functions

  • Operate and maintain Access,Transmission and power element to achieve network availability targets
  • Track and new change implementation,faults escalation, fault resolution and ensure TTs are accurately closed within MTTR
  • Conduct acceptance of new site BSS, MW,ADMs and power plants according to scope and BoQ. Within assigned cluster
  • Maintain accurate sites database within assign cluster (with detail information)
  • Checkmate vendor to execute monthly routine and corrective maintenance schedule for all active and passive elementson site
  • Ensure effective diesel delivery and consumption monitoring within assigned cluster.
  • Conduct monthly (DWDM, IPBB and HUB) sites supervision, spot check, external alarm simulations and cheek mate vendor team activity to enhance Quality of service and improve customer experience effective supervision of vendor/sub-contractors’ activities also ensure non-functional alarms are corrected before next visit
  • Follow up with both active and passive vendors to ensure re-occurrence outages are cleared within assigned cluster
  • Liaise with Government regulatory department. to resolve environmental, regulatory, states, local government, landlord and community issues within 48 hours and follow up for permanent solution.
  • Follow up for timely replacement of faulty components on BSS, TX and Power equipment, weekly link alignment for MW links with deviated RSL as well as replacement of faulty fibre patch cord and splicing on national fibre BB to avoid prolong outage and reduce MTTR
  • Supervise timely Capex replacement (DG,ATS, A/C, Battery replacement and power optimization for Green Field as well as BSC/MGW sites). Also confirm and sign off JCC for the successfully completed tasks by both parties.
  • Perform other duties as assigned by the Manager, Field Operations.

Educational Requirements

  • First degree or equivalent in Electrical Engineering
  • Two (2) years post NYSC relevant experience.

Experience, Skills & Competencies
Knowledge:

  • Control Network Technologies
  • Radio Access Technologies
  • BSS Network sub-system.

Skills:

  • Problem Solving
  • Communication.

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Senior Engineer, Field Operations

Job: IRC3988
Location: Nigeria

Job Summary

  • Support on all operational transmission equipment, facilitate PAT of new integrated BSS and TXM/ADM network element and facilitate 99.5% Network Access availability.
  • Principal Functions
  • Facilitate the operation and maintenance of Access, Transmission and power element to achieve network availability targets
  • Supervise change requests implementation, faults escalation, fault resolution and ensure TTs are accurately closed within MTTR by NOC.
  • Facilitate acceptance for new site BSS,MW, ADMs and power plants according to scope and BoQ.
  • Ensure proper execution of routine and corrective maintenance schedule for all active and passive elements on site.
  • Ensure effective utilisation of consumables and spare parts and effective supervision of vendor/sub-contractors’ activities
  • Perform cross functional support based on business demand
  • Ensure effective diesel delivery and consumption within the assigned cluster.
  • Facilitate resolution of community related issues
  • Generate incidence report for network outages, weekly/ monthly report cluster performance.
  • Perform any other duties as assigned by the Manager, Field Operations.

Educational Requirements

  • First Degree or equivalent in Electrical Engineering
  • Four (4) to Six (6) years post NYSC relevant experience

Experience, Skills & Competencies
Knowledge:

  • Control Network Technologies
  • Radio Access Technologies

Skills:

  • Problem Solving
  • Communication
  • Teaming

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Specialist, Financial Reporting

Job: IRC3996
Location: Lagos

Job Summary

  • Prepare monthly, quarterly and annual group reports, analyze financial data for reporting purposes and assist in the maintenance of financial information required by external parties.

Principal Functions

  • Assist in preparation of required monthly financial reports and other Key Performance Indicators (KPI).
  • Assist in the preparation of all required group reports to the Shareholders
  • Assist in the Preparation of annual Audited  Financial Statement
  • Assist in the preparation of Inter-Company Accounts and Reports
  • Maintain Chart of Accounts (COA)structure and ensure General ledger integrity
  • Participate in the reconciliation of all General Ledger accounts and Balance sheet review
  • Prepare accurate and complete Monthly Standard Journals
  • Maintain and review month-end schedules for Finance department
  • Coordinate month-end account close activities with the Manager, Financial Reporting
  • Coordinate Internal and External audit engagement with Auditors
  • Assist in Implementing Finance policies, processes and procedures.
  • Track and resolve all outstanding Internal and External audit queries
  • Timely processing of Regulatory and Statutory fees
  • Provide technical desk support in the interpretation and adoption of Accounting standards including International Financial Reporting Standard (IFRS)
  • Carry out other activities as instructed by the Manager, Financial and Management Reporting.

Educational Requirements

  • First Degree in a relevant discipline from a recognized university.
  • Membership of Professional association(CIMA, CFA, ACCA, ICAN, etc)
  • Three (3) to Five (5) year work experience.

Experience, Skills & Competencies
Knowledge:

  • Financial Accounting / Reporting

Skills:

  • Business and/or Financial Acumen
  • Communication
  • Problem Solving

Behaviour:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Business Continuity

Job: IRC4005
Location: Lagos

Job Summary

  • Execute approved IT disaster recovery (DR) plan and continuously identify, evaluate and proffer mitigating actions with regard to potential risks to business continuity across multiple dimensions – such as infrastructure, controls, regulatory requirements, support agreements and resourcing – from an IT standpoint.

Principal Functions
Strategic/Tactical:

  • Oversee business continuity/contingency planning efforts within the IT function with a major focus on assuring the adequacy of contingency plans for critical business applications to maintain continued operations, protect assets and mitigate loss in the event of a disruption
  • Document IT DR planning and train all employees to achieve awareness and understanding of the IT Business Continuity Planning process

Operational:

  • Work with other functional areas of the business to enhance contingency plans and mitigate the effects of a technology system or application failure or problem in order to ensure that business units are able to continue managing the firm’s assets, satisfying regulatory obligations and maintaining presence in the marketplace
  • Co-ordinate and manage all activities related to IT DR plans
  • Manage service restoration in the event of a disaster and liaise with the Enterprise Business Continuity management team and related functions providing complementary services
  • Guarantee that IT DR plans are up-to-date and associated activities executed timely as per roadmap
  • Co-ordinate stakeholder participation in IT DR planning and work with the Head, IT Information Risk Management to prioritize the recovery of critical IT systems
  • Lead the execution of regular business impact and technical assessments, training, tests, and exercises
  • Co-ordinate the day-to-day ownership and resolution of IT DR plan issues which arise in connection with other business units, including any referral or escalation
  • Manage the IT DR programme resources and provide support to the IT disaster recovery audits
  • Define the principles and procedures necessary to support or reconstitute essential business functions after a catastrophic event
  • Implement and monitor arrangements such as regular data back-ups, secure data archives, back-up restoration, secure on-and off-site storage of back-up media, and provision of alternative IT processing facilities, networks, etc.
  • Evaluate the overall IT DR programme and state of readiness of IT in relation to DR
  • Ensure implementation of the IT strategy and plans within implementing operations and enforce IT DR best practices
  • Manage business continuity through enforced standards of document management for requirements, analyses, designs, implementation and operations
  • Act as the primary responsibility for defining and enforcing IT DR plans, policies and procedures
  • Enable and champion an IT DR plan service culture
  • Ensure periodic reviews and tests of established business continuity plans and procedures, reporting findings to management and making recommendations for improvement as needed
  • In the event of a severe/ catastrophic incident:
  • Support the assessment of the impact of the incident effect on business
  • Mobilize the IT DR team to the alternative business recovery site
  • Guarantee that information, e.g. back-up tapes, are made available in the alternative data centre
  • Implement the operational response to an incident
  • Communicate with and take direction from the Head, IT Information Risk Management and Crisis Management Team in emergency situations
  • Co-ordinate the IT DR inline with the activities defined in the IT DR management checklist

Educational Requirements

  • First degree in Numerate or Technology discipline, e.g. Engineering, Computer Science, Mathematics, etc.
  • Postgraduate/ professional qualification in related fields will be an added advantage, e.g. Solutions Life Cycle certifications in IT or telecoms best practices such as Microsoft Solutions Framework (MSF), Microsoft Operations Framework (MOF), Rational Unified Process (RUP), IT Infrastructure Library (ITIL), Project Management, ISO 20000, SIX SIGMA, COBIT or ETOM, IT Governance, IT Audit, IT Architecture and the CMM
  • Between six (6) and eight (8) years directly relevant post-NYSC work experience preferably in GSM and 3G, with at least most recent three (3) years in a supervisory role
  • Ideal candidate must be able to demonstrate competencies in the following areas:
  • Strong analytical, organization and decision-making skills
  • Ability to work productively and stay calm under pressure experience
  • Experience in risk management
  • Good project management, people management and negotiation skills.

Interested and qualified candidates should:
Click here to apply

Job Title: Engineer, Spares Management

Job: IRC3990
Location: Lagos

Job Summary

  • Monitor the productivity and quality offield assets and achieve the appropriate level of volume within time limits.

Principal Functions

  • Ensure proper audit, inventory and documentation of all field assets within assigned cluster.
  • Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of spares and monitor all spares utilization.
  • Update technical documentation, drawings and operational logs pertaining to spares and logistics activities.
  • Monitor spare levels/ consumption andensure reorder, repair and return as and when necessary.
  • Liaise with Field Operations team, maintenance contractors and vendors, and prepare monthly reports on their activities for manager, spares management’s attention.
  • Conduct and supervise and record routine/physical inspection of all network element/nodes to ascertain their functionality at the local vendor warehouse.
  • Identify stock low and communicate to your line manager for immediate attention and resolution.
  • Perform other duties a directed by Manager, spares management.

Educational Requirements

  • First degree or equivalent in Engineering or Computer Science.
  • Two (2) to Five (5) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

  • Spares management system
  • Vendor management.

Skills:

  • Teaming
  • Communication
  • Problem Solving.

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Teamwork
  • Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Infrastructure Architect

Job: IRC4000
Location: Lagos

Job Summary

  • Lead the design and develop IT infrastructure architecture solutions to solve business problems in alignment with the enterprise architecture direction and standards.
  • Work within specific guidelines and procedures and apply advanced technical knowledge to solve moderately complex problems.

Principal Functions
Strategic / Tactical:

  • Lead the development of Infrastructure strategies, standards, baselines and roadmaps for applicable technology areas. Leverage vendors and partners as appropriate to ensure solutions are up-to-date and are following industry best practices.
  • Develop end to end Infrastructure technology plans based on the IT strategy;
  • Guide Infrastructure technology decisions, ensuring alignment with business objectives and established Infrastructure principles & standards.
  • Ensure alignment of capacity plans for IT infrastructure with those of other demand management / planning functions across all technology functions within the organization.
  • Provide advanced-level architecture for other projects, solutions, or procurements. Design, implement, and document Infrastructure systems related services, like Compute, Storage, Backup, Network, Security, Database, Archiving and Cloud Platform.
  • Provide enterprise architecture research and analysis on new technologies that have a potential impact and/or provide improvements to service delivery.

Operational:

  • Provide enterprise architecture guidance for design, implementation, maintenance, operation, monitor, and report for Compute, Storage, Backup, Network, Security, Database, Archiving and Cloud Platform
  • Carry out other duties as instructed by Head of IT Architecture & Planning.

Educational Requirements

  • Degree level education with a solid all-round knowledge of IT and its use within a business environment with minimum of 6 year experience in state of the art infrastructure services and components
  • Excellent knowledge in Compute, Virtualization, Private Cloud, Public Cloud and understanding of core operating system constructs such as memory, processor and I/O – disk and network)
  • Expert in Information Lifecycle Management (Backup & Archiving)
  • Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies
  • Must be capable of working under pressure in a supportive environment, this will include dealing with escalations from the business, providing feedback and dealing with several projects and problems simultaneously in an effective manner.
  • The position holder must be capable of working on their own initiative within the procedures and guidelines laid down.
  • The ability to communicate with all levels of staff, management and up to senior management level.
  • Solid problem-solving skills.
  • Resilient, confident and tenacious.
  • Good interpersonal skills.
  • Prepared to work extended hours and travel to other sites/regions as required.

Interested and qualified candidates should:
Click here to apply

Job Title: Engineer – Engineer / Performance / Data Analyst

Job: IRC3982
Location: Abuja

Job Summary

  • Monitoring, reporting and analysis of network key performance indicators.

Principal Functions
24/7 real-time monitoring of network key performance indicators

  • Identifying network impacting issues that are not visible or recognizable by alarms via KPIs
  • Flagging of degraded network key performance indicators for resolution
  • Pre- and post-implementation KPI monitoring, analysis and reporting for planned network technical changes.
  • Tracking and reporting of KPI for newtechnical features and equipment deployment
  • Support resolver teams for network fault resolution through monitoring and reporting of KPI during and after faultresolution
  • Generation of Daily, weekly, monthly KPI reports for network nodes (BSS, IP, VAS, Core PS/CS and Transmission)
  • Generation of OPCOM reports and other network reports
  • Support reconciliation of KPI figures with 9mobile service providers and customers.
  • Handling periodic and ad hoc reports for Network Operations
  • Perform other duties as assigned by the Head, NOC & BSS.

Educational Requirements

  • First degree or equivalent in Electrical or Computer Engineering or a related discipline
  • Two (2) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

  • Network availability and capacity management
  • Network administration
  • Microsoft Office suite
  • Network Surveillance/monitoring tools (advantage).

Skills:

  • Communication
  • Analytical skills
  • Personal Effectiveness
  • Problem Solving
  • Presentation.

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Senior Engineer, Service Assurance

Job: IRC4003
Location: Abuja

Job Summary

  • Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation.

Principal Functions

  • SLA/KPI management and reconciliation with vendors and customers
  • Collocation availability and performance reconciliation
  • Writing of NOC processes to govern NOC operations
  • Monitoring of NOC processes performance.
  • Ensuring activities at the NOC aligns with the NOC approved processes
  • Review and updating of NOC processes to ensure it is relevant to the NOC operations.
  • Generation of NOC processes performance reports as required.
  • Generation of vendor performance reports
  • Generation of collocation performance reports
  • Evaluation of vendors performance
  • Perform other duties assigned by the Head, NOC & BSS

Educational Requirements

  • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Four (4) to Six (6) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance
  • Vendor management
  • Process writing.

Skills:

  • Communication
  • Delegation/ Supervisory
  • Reconciliation
  • Negotiation
  • Problem Solving
  • Presentation

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Field Operations

Job: IRC3989
Location: Ibadan, Oyo

Job Summary

  • Manage and oversee all network operation activities of assigned region, ensure strict compliance to guidelines on change execution and manage the regional field operations team to effectively oversee all routine and corrective maintenance.

Principal Functions

  • Manage the regional access, power and transmission availability; optimise diesel delivery and consumption, spares and consumables to reduced OPEX as well as effective vendor management, contract enforcement, SLA and penalty application.
  • Manage quality network growth in assigned region by ensuring there is a good handshake with 9mobile Planning,Implementation and vendors EOT teams.
  • Conduct timely and qualitative PATprograms, RFS and PAC and per the approved company process.
  • Prepare incidence report for top management use, address issues highlighted in the individual cluster weekly report and generate monthly reports to guide management decision making.
  • Ensure proper audit, inventory and documentation of all sites in the region
  • Manage the Regional EOT and FMOP bi-weekly and monthly meetings with relevant stakeholders for network availability and team performance improvement
  • Develop enhanced programs for effective preventive and routine maintenance for all nodes and network element in the region.
  • Ensure FMOP team supervision, spot checks, confirmation and signoffs of all JCF to checkmate vendor team for effective execution of the schedule accurately
  • Manage change requests, faults escalation and resolution and ensure TTs are correctly/accurately closed through the regional field operations team
  • Manage the human and material resources across the region and ensure staff development as well as fostering teamwork spirit and effective communication.
  • Perform any other duties as assigned by the Head, Field Operations

Educational Requirements

  • First Degree or equivalent in Electrical Engineering
  • Minimum of Six (6) years work experience with at least three (3) in a supervisory role.

Experience, Skills & Competencies
Knowledge:

  • Control Network Technologies
  • Radio Access Technologies

Skills:

  • Delegation / Supervisory
  • Influencing and Negotiation
  • Communication
  • Teaming

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Billing

Job: IRC3998
Location: Lagos

Job Summary

  • This role provides oversight and governance of the Convergent Billing System (CBS) support covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire CBS components and related software stack to achieve the required quality of service and service levels.

Principal Functions
Strategic / Tactical:

  • Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
  • Define and enforce IT Convergent Billing System and Operations related processes and procedures
  • Provide input on Convergent Billing Operations to other relevant IT processes and procedures
  • Responsible for policy, processes and systems involved in inter-connect billing and roaming service from IT standpoint
  • Provides advisory services to IT Senior Management Convergent Billing services, solutions and operations
  • Support BSS/OSS architecture design and optimization
  • Support project planning and execution within BSS/OSS domain
  • Drive continual enhancements and improvements to the Convergent Billing System and processes for business benefits
  • Guide IT to optimal value creation using tre


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