Massive Job Vacancies at ipNX Nigeria Limited



  2021-01-04
  Lagos

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Account Manager (Entry Level)

Job ID: 52
Locations: (Lekki / Ikeja / Victoria Island / Apapa) Lagos
Department: Business Division
Function: Business Development
Reporting to: Territory Manager
Travel Frequency: Rarely

Purpose of the Job

  • The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
  • The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results:

  • Achieve set revenue growth.
  • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
  • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
  • Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

  • B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
  • Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
  • Good Microsoft office suite competence, CRM competence, including Visio
  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

  • 0-2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
  • Must demonstrate interpersonal capabilities.

Other Requirements:

  • Customer Focused
  • Action-oriented
  • Result Driven
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development.

Job Title: Network Administrator

Job ID: 87
Location: Lagos
Department: Information Systems and Technology
Function: Network Administration
Reporting to: Head, System Operations
Travel Frequency: Occasionally

Purpose of the Job

  • The purpose of the job is to primarily support highly complex systems including the overall administration, security, redundancy of our enterprise network infrastructure

Expected Key Results

  • Overall uptime of network systems
  • Maintain secure and compliant network processes and procedures
  • Reporting

Educational Qualifications

  • Minimum 2.1/ Upper Credit Bachelor’s Degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education

Functional Skills:

  • Relevant hands-on experience with the following technology or equivalent: Cisco switches, routers, VPN, VOIP, and wireless access.
  • Possession of CCNA certification; CCIE and/or CISSP an added advantage
  • Knowledge of software development process, quality control, and impact assessment is a plus.

Work Experience:

  • Minimum of 2 years of experience as an IT Network Engineer
  • An in-depth and up-to-date knowledge of System Network design and management
  • Implementation and administration of data and VOIP networks (LAN, WAN, Wi-Fi)
  • Experience in an enterprise environment
  • Previous experience working in a Cyber/Network Security role would be a plus
  • Experience with advanced network concepts and technologies: QoS, CoS, VoIP, flow control
  • Relevant hands-on experience with the following technology or equivalent: Cisco switches, routers, VPN, VOIP, and wireless access

Other Requirements:

  • Excellent analytical, conceptual thinking, strategic planning, and execution skills to drive organizational change
  • Strong team player
  • Ability to mentor less experienced engineers
  • Solid problem solver
  • Ability to quickly learn and apply new tool sets, technology and concepts
  • Proven ability to organize, prioritize, and manage multiple projects effectively; deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
  • Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users

Job Title: Systems Administrator

Job ID: 90
Location: Lagos
Department: Information Systems and Technology
Function: System Administration
Reporting to: Head, System Operations
Travel Frequency: Occassional

Purpose of the Job

  • Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems (hardware and software) and related infrastructure to enable continuous innovation within the information systems landscape

Expected Key Results:

  • Network Infrastructure Uptime/AvailabilityAdminister server infrastructure in accordance with standards and project/operational requirements
  • Identify and promote best systems administration practices and patterns
  • Perform continuous system/network monitoring
  • Provide Tier II/other support
  • Participate in disaster recovery planning and testing
  • Identify approaches that leverage resources and provide economies of scale

Educational Qualifications

  • Minimum 2.2/Upper Credit Bachelor’s degree in Engineering / Information Technology / Computer
  • Science
  • Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage

Functional Skills:

  • Ability to leverage technology to develop and enhance functional competencies
  • Systems Administrative role in Linux environment
  • Knowledge of networking and network monitoring/management
  • Database Management – MySQL, MSSQL, PostgreSQL, Oracle an added advantage.

Work Experience:

  • Linux, Windows Server, Solaris administration experience necessary, in that order of preference
  •  Experience with scripting, installation and migration concepts – in Bash, Perl, Python
  • Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
  • Experience administering a centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, BareOS, etc.
  • Experience deploying and administering web servers – Apache/Nginx/Tomcat
  • Working knowledge of cloud technologies like Ovirt, OpenStack a plus
  • Experience with Dev/Ops tooling to build, configure and deploy, a plus
  • Experience with configuration management tools (Chef, Ansible, Salt Stack or Puppet) a plus
  • Working knowledge of WHM/cPanel (website admin panel) and Relational Database Management Systems like MySQL, PostgreSQL, etc.
  • Experience supporting a high traffic customerfacing website infrastructure
  • Experience administering and troubleshooting load balancing appliances in a production environment
  • Sound understanding and extensive experience in network management
  • Previous years of experience working in an ISP environment, a plus.

Other Requirements:

  • Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
  • Project management skills a definite asset
  • Strong understanding of the organization’s goals and objectives
  • Problem solver
  • Ability to work under pressure
  • Customer Focus
  • Tech savvy
  • Team Work
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning.

Job Title: Account Manager

Job ID: 86
Location: New Bodija – Ibadan, Oyo
Department: Business Operations
Function: Account Management
Reporting to: Territory Manager
Travel Frequency: Occassional

Purpose of the Job

  • The Accounts Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within the Lagos Island.
  • Build and maintain productive business relationships with key decision makers to understand the Customers’ strategic direction and and identify opportunities.
  • Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give ipNX a larger share of the Customers’ wallets.

Expected Key Results

  • Maintain Strategic Leadership within Key Accounts
  • Accounts Maintenance
  • Effective Project Management
  • Business Profitability
  • Thorough Understanding of Customers’ needs
  • Business Development
  • Relationship Management
  • Budget Achievement
  • Management of Assigned Accounts and Understanding of Industry

Educational Qualifications

  • A bachelor’s degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field (2.2 / Upper Credit)

Functional Skills:

  • Ability to penetrate accounts and meet with stakeholders within accounts/sector
  • Capability to be a structured thinker with a strong analytical approach.
  • Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment
  • Understanding local dynamics of the region
  • Ability to bring intel that will lead to increased sales
  • An expert understanding of best practice account management with the ability to implement both strategic and tactical initiatives
  • Creative, upbeat and innovative and be able to effectively communicate key business messages to a diverse audience
  • A proven track record in business development and client relationship management in a highly competitive, Business to Business (B 2B) environment

Work Experience:

  • At least 5 year of Key Account Management experience

Other Requirements:

  • Customer Focused
  • Hardworking and Tenacious
  • Action Orientation
  • Tech Savvy
  • Result Driven
  • Excellent Decision Quality
  • Attention to Detail
  • Problem Solving
  • Excellent troubleshooting and analysis skills
  • Impeccable Customer Service and Support Skills
  • Customer Focus
  • Self-Development

Job Title: Team Lead, Procurement

Job ID: 59
Location: Lagos
Department: Supply Chain Management
Function: Procurement
Reporting to: Head, Supply Chain Management
Travel Frequency: N/A

Purpose of the Job

  • Provide and drive procurement (acquisition of goods and services) activities in order to provide effective support to user departments, getting the best value, quality and impacting the bottom line positively through cost reduction.

Expected Key Results:

  • Procurement Management
  • Expediting
  • Stakeholders Relationship management
  • Sourcing and tender evaluation
  • Team development.

Educational Qualifications & Functional Skills

  • Minimum of 2.2 / Upper Credit, Bachelor’s Degree in Social and Management Sciences or other related fields.
  • MBA / M.Sc in related fields (added advantage)
  • Certified Professional in Supply Management (added advantage)
  • Chartered institute of purchasing and supply certification (added advantage)
  • Knowledge of Contract management will be an added advantage
  • Strong negotiation skills.
  • Conduct staff training and identify development needs.
  • Excellent problem solving and analytical ability.
  • Ability to write policies and procedures
  • Knowledge of SUN system application or any other accounting software.
  • Project and time management.
  • Sound judgment and initiative.

Work Experience:

  • 4-5 years relevant experience.

Other Requirements:

  • Customer Focus
  • Tech-savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learner
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.

Job Title: System Analyst / Developer – OSS / BSS

Job ID: 88
Location: Lagos
Department: Information Systems and Technology
Function: System Analysis and Software Development
Reporting to: Head, Application Development
Location: Lagos
Travel Frequency: Occassional

Purpose of the Job

  • Primary responsibility for the development and support of the OSS / BSS platform and its integration with other systems and applications.

Expected Key Results:

  • Develop and build software and applications
  • Ensure feasibility and usefulness of projects
  • Reporting

Educational Qualifications

  • Minimum of 2.1 / Upper Credit Bachelor’s Degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education.

Functional Skills:

  • Strong system integration skills
  • Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies
  • Knowledge of software development process, quality control, and impact assessment
  • Demonstrated knowledge in mobile platforms, internet technologies and user interface.

Work Experience:

  • Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required
  • Demonstrated experience developing databasedriven web applications using PHP, Python, Ruby on Rails, or Java, a plus
  • Previous experience with Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage
  • Experience with software development (user experience) using JavaScript including libraries such as JQuery, Angular, React, Vue etc. XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, )
  • Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment.
  • Experience working with version control systems (Subversion, Git).

Other Requirements:

  • Strong team player
  • Ability to mentor less experienced engineers
  • Solid problem solver
  • Ability to quickly learn and apply new tool sets, technology and concepts
  • Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
  • Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.

Job Title: Solutions & Research Engineer

Job ID: 84
Location: Lagos
Department: Engineering
Function: Solutions & Research
Reporting to: Head, Operations & Maintenance
Travel Frequency: Yes

Purpose of the Job

  • To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

Expected Key Results

  • Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
  • Retail Customers: Restore service failures within 24 hours of its occurrence.
  • Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.
  • Implement an FTTH Monitoring application to improve MTTR for faults.
  • Report Management: Ensure weekly support status reports are done and submitted timely for review.

Educational Qualifications 

  • B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)
  • Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Functional Skills:

  • Customer centric and stakeholders management.
  • Good LAN/WAN network design and implementation skills.
  • Ability to solve complex problems in the shortest available time using honed analytical skills
  • Good interpersonal skills with customers, vendors and members of team.
  • Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
  • Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
  • Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
  • Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
  • Hardworking and Tenacious.
  • Performance driven.
  • Sharp analytical and logical reasoning.
  • Work effectively with own initiative and minimal supervision, and also as a part of a team.

Work Experience:

  • At least 3 years experience within the telecoms space as a Network/Communications Engineer
  • A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
  • Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements:

  • Customer Focused
  • Hardworking and Tenacious
  • Action Orientation
  • Tech Savvy
  • Result Driven
  • Excellent Decision Quality
  • Attention to Detail
  • Problem Solving
  • Excellent troubleshooting and analysis skills
  • Impeccable Customer Service and Support Skills
  • Customer Focus
  • Self-Development

Job Title: Head, Data Center Facilities (Engineering)

Job ID: 85
Location: Lagos
Department: Facilities
Function:  Infrastructure Data Centre Operations Management (Engineering)
Reporting to:  Divisional CEO, Infratsructure Division
Travel Frequency: Occassional

Purpose of the Job

  • The post holder will be accountable for developing and executing ipNX’s Infrastructure Asset Management Plan and ensuring that key stakeholders and users are reassured through strong communication that asset failures are both mitigated and managed in an expeditious manner until repairs are completed.
  • Provide operations and maintenance leadership through controlling, managing, auditing, supporting daily Data Centre operations and Network facilities activities that ensure achievement of highest possible KPI targets, operational excellence as well as efficiency in network operations processes and cost.
  • Responsible for acquisition, management and maintenance of Network facilities and physical/civil infrastructure including but not limited to Data centers and Base Transceiver Station (BTS) sites.

Expected Key Results

  • Install, configure, oversee the development and proactive management of the Infrastructure Asset Management Strategy & Plan.
  • Successfully manage Data Centre layout and Environment.
  • Capacity and Property Management.
  • Strategic Business Continuity Plan (BCP).
  • Stakeholder management and Disaster Recovery Plan (DCP).
  • Timely issue management of facilities

Educational Qualifications

  • University degree in Telecommunications / Electrical / Civil Engineering (2.1/Upper Credit Minimum)
  • MBA or Master’s degree in engineering, Management, or Technology

Functional Skills:

  • Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
  • 3+ years’ experience in Telecommunications Operations management
  • 3+ years’ in operation support, installations and commissioning
  • Proven experience of working with multiple suppliers/vendors/ partners
  • Advanced knowledge of mobile telecommunications network architecture/technologies
  • Sound understanding of project management
  • Proficient at report writing, creating and presenting presentations
  • Strong communicator and able to clearly articulate complex issues and technologies.
  • Ability to propose systems design and configuration improvements
  • Curious and exposure in new and emerging technologies
  • Negotiation, facilitation and consensus building skills
  • Ability to work independently, be self-motivated and handle multiple priorities
  • Capable of supporting hundreds of systems both virtual and physical
  • Ability to plan, organize and document complex system designs
  • High attention to details and strong ability to resolve systems issues
  • Good communicator and able to clearly articulate complex issues and technologies
  • Advanced knowledge of mobile telecommunications network architecture/technologies
  • Sound understanding of project management
  • Knowledge of Data Centre management will be an advantage

Work Experience:

  • At least 5 years’ experience in Telecommunications Operations management
  • Minimum of 7+ years’ in operation support, installations and commissioning
  • Proven experience of working with multiple suppliers/vendors/ partners
  • Experience of supporting a business contract and/or providing support to a professional function
  • Significant experience in developing and implementing new FM strategy, plans and systems
  • Experience of Safety Management systems
  • Experience in writing Asset Management Strategy, processes, procedures, Business Cases and Strategy Papers
  • Strong ability to collaborate with peers and stakeholders around system designs, capacity, road maps and resource allocation
  • Significance leadership experience in the planning and delivery of building and services maintenance
  • Experience working in the Telecommunications industry with a track record of technical achievement
  • Experience with large scale infrastructure automation
  • Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
  • Strong experience as a line manager and a coach leading diverse teams.

Other Requirements:

  • Customer Focused
  • Hardworking and Tenacious
  • Action Orientation
  • Tech Savvy
  • Result Driven
  • Excellent Decision Quality
  • Attention to Detail
  • Problem Solving
  • Excellent troubleshooting and analysis skills
  • Impeccable Customer Service and Support Skills
  • Customer Focus
  • Self-Development.

Job Title: Account Manager

Job ID: 36
Locations: (Lekki / Ikeja / Victoria Island / Apapa) Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Territory Manager
Travel Frequency: Rarely

Purpose of the Job

  • The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
  • The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

  • Achieve set revenue growth.
  • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
  • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
  • Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

  • B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
  • Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
  • Good Microsoft office suite competence, CRM competence, including Visio
  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

  • At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
  • Must demonstrate interpersonal capabilities

Other Requirements:

  • Customer Focused
  • Action-oriented
  • Result Driven
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.

Job Title: Network Services Engineer

Job ID: 69
Location: Lagos
Department: Retail Division
Function: Network Services
Reporting to: Network Services Lead
Travel Frequency: N / A

Purpose of the Job

  • The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products.
  • Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre/LAN/WAN/Wireless, or Firewall/Load Balancing/Threat Protection.
  • Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.

Expected Key Results

  • Network Service Monitoring
  • Network Service Support Analysis
  • Network Service Management
  • Customer Service
  • Perform Monitoring, Backup and Recovery Procedures
  • Stakeholder Management

Educational Qualifications & Functional Skills

  • Bachelor’s degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines (2.2/ Upper Credit Minimum)
  • Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
  • Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
  • Keen interest in emerging technologies Cloud, SD-WAN
  • Good verbal and written communication skills required for interaction with business-users.
  • Strong problem-solving skills required for technical issue resolution.
  • Organized and structured work habits
  • Strong personal time management to coordinate several tasks simultaneously
  • Ability to confidently communicate with personnel at all levels of the organization.
  • Extensive technical knowledge deploying and managing network and infrastructure environment
  • Well organized, articulate and has numerate skills
  • Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
  • Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
  • Have an entrepreneurial spirit
  • Pre-Sales & Post-Sales Management
  • Demonstrable communication, interpersonal and relationship management skills
  • Environmental / Industry analysis
  • Documentation and Strategic planning skills
  • Project management skills also desirable

Work Experience:

  • 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
  • Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
  • Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
  • Experience working within a Service Provider environment on the core network architecture
  • Experience working within a multi-vendor network environment – Cisco etc
  • Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
  • Extensive experience interacting with clients in both pre- and post-sales capacities
  • Experience using data to illustrate business conclusions
  • Experience working in a Service Provider environment and providing technical support to end customer solutions
  • Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

Job Title: User Experience Officer

Job ID: 68
Location: Lagos
Department: Retail Division
Function:  User Experience
Reporting to:  Team Lead, Customer Retention
Travel Frequency: N/A

Purpose of the Job

  • The User Experience Officer is responsible for providing feedback and participate in end user focus groups, readiness reviews, and other sessions as an advocate for customer requirements, customer features, troubleshooting support in collaboration with relevant teams. To deliver unparalleled customer experience to retail buying customers.
  • The role will work collaboratively with product owners and managers to identify user issues, design solutions and develop working prototypes and build relationships across teams to promote collaboration and efficiency that will raise the bar for the user experience.

Expected Key Results:

  • User Experience Management
  • Customer Satisfaction through Evaluation
  • User Experience
  • Customer Insight through Stakeholder Management
  • Service Delivery & Performance Measurement
  • Team Work and Performance.

Educational Qualifications & Functional Skills

  • Bachelor’s degree in Business Administration, Sales or related field (2.2/ Upper Credit Minimum)
  • Strong people management and engagement skills
  • Strong oral and written communication skills
  • Assertive and respectful personality who views any customer loss as an unacceptable occurrence
  • Process driven and organized, approaching problems in a systematic way
  • Highest ethical standards, integrity, authenticity, credibility, and character
  • Proven track record of surpassing objectives and delivering exceptional results
  • Great time management skills and with a self-starter attitude
  • Have an eye for details and the ability to adapt your writing style accordingly
  • Excellent telephone manners and great written communication skills at all levels that demonstrates empathy and understanding during calls and when appropriate
  • Ability to speak the language of Analytics & non-technical stakeholders
  • Stakeholder management: ability to interact seamlessly with C-suite employees
  • Demonstrate a clear understanding of the latest trends in customer experience
  • Understanding of the importance of good media communication for a large organization
  • A keen commercial awareness and the ability to rapidly identify issues and propose solution
  • Ability to build successful relationships at all levels
  • Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
  • Ability to gather and interpret data in an unbiased fashion
  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
  • Have an entrepreneurial spirit
  • Ability to demonstrate a mature understanding of key business needs
  • Excellent documentation and PowerPoint presentation skills.
  • Good project and time management skills – Ability to work independently and manage one’s time.
  • Problem solving skills, attention to detail and interpersonal skills
  • History of career growth, consistently meeting and exceeding goals and increasing responsibilities
  • Knowledge of business and management principles involved in strategic planning and resource allocation.

Work Experience:

  • Minimum of 3 years account management/customer success/sales experience required
  • Experience of working in a user experience capacity, ideally across both Business and Retail organisations
  • Experience using Customer-centric capabilities and delivery of programmes across multiple business
  • Experience working in a complex matrix environment is desirable
  • Good understanding of Customer Insight approaches and methods
  • Experience in Telecommunications industry will be an added advantage
  • Experience in similar roles within IT or Hospitality environment, preferably both
  • Extensive experience working strategically with a large customer base within the business intelligence and analytics space
  • Experience of managing effective customer consultation including using social media tools in business.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.

Job Title: Campaign Lead

Job ID: 71
Location: Lagos
Department: Retail Division
Function: Campaigns Management
Reporting to: Head, Sales & Marketing
Travel Frequency: Occasionally

Purpose of the Job

  • This role will shape the creative direction, media planning and buying strategies, and integrated digital activities across ipNX’s campaigns.
  • To be responsible for developing, planning and directing the promotional activities for ipNX’s products in order to create brand awareness, while communicating the benefits of ipNX’s products to customers and prospects.
  • To build brand and audiences; integrating marketing, insight and engagement; and promoting products. Adopt innovative ways to develop the ipNXs audiences,  target new visitors and drive revenue.

Educational Qualifications & Functional Skills

  • A Bachelor’s degree in Sales, Business Administration, Marketing, Public Relations, International Relations, Information Technology, Business Administration or a related field (2.2/Upper Credit Minimum)
  • Professional qualification with the Chartered Institute of Marketing or its equivalent
  • Expert understanding of the ad tech landscape, including the different products and companies
  • Ability to navigate, influence, manage and lead cross-functional teams without direct line supervision
  • Ability to manage through ambiguity and balance multiple dynamic priorities
  • Influential storytelling skills, verbal and written
  • Communication, analytical and partnership skills
  • Knowledge of building B2B demand generation strategies and campaigns
  • Ability to balance strategy and campaign execution
  • Project management and execution skills
  • Ability to be a Technological savvy which is necessary for today’s business to gain a wider consumer reach
  • Ability to build good working relationships across diverse business areas and functions, you will be a team player with a positive and flexible attitude to work
  • Ability to lead a team towards growth to enhance sales volumes and enhance revenue generation
  • Have an entrepreneurial spirit
  • Analytic skills must be keen in conducting research and data-driven insights, having an in-depth knowledge of the business’s product, strategic, analytical and marketing concepts
  • Ability to possess interpersonal skills that will encourage openness and trust both internally and externally. Showing calmness under stressful situations and in uncertainty, inspiring the same in his team
  • Ability to use MS Word and PowerPoint, which are necessary for creating both visually and verbally engaging reports and presentations
  • A strong team player, who supports their colleagues and share their skills
  • Good interpersonal & work flow management skills

Work Experience:

  • 10 or more years of consumer marketing/media experience, with a focus on direct response strategy
  • 6 or more years of experience on a client marketing team or a media agency
  • 4 or more years of digital direct response campaign experience
  • Experience in developing data driven media strategies
  • Experience collaborating with creative teams for joint, idea led media plans
  • Experience with converting B2B leads to sales and the previous use of marketing automation tools
  • Experience developing national and local campaigns
  • Extensive marketing experience across all marketing and communications channels and a broad knowledge of campaign planning, execution, agency management & post-event analysis
  • Strong experience of stakeholder management
  • Experience analyzing campaign results and measure performance against KPIs
  • Experience in budgeting, forecasting and planning experience in an operational environment
  • Experience in using data to illustrate business conclusions
  • Proven track record of achieving targets and driving sales growth in a business
  • Prior experience in product management
  • Previous experience successfully managing Marketing team ideally from a similar industry
  • Strong experience as a line manager and a coach leading diverse teams

Other Requirements:

  • Customer Focus
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

Expected Key Results:

  • Execute Advertising and Campaign Strategy
  • Public Relations
  • Advertising and Campaign Budget Management, Activities and Communication
  • Campaign Reporting and Analysis
  • Stakeholder Management
  • Successful Partnership for Revenue Growth and Sustainability

Job Title: Network Administrator

Job ID: 63
Location: Lagos
Department: Information Systems and Technology
Function: Network Administration and Security
Reporting to: Head, System Operations
Travel Frequency: N/A

Purpose of the Job

  • The purpose of the job is to primarily support highly complex systems including the overall administration, security, redundancy of our enterprise network infrastructure.

Expected Key Results:

  • Overall uptime of network systems
  • Maintain secure and compliant network processes and procedures
  • Reporting
  • Other responsibilities as assigned.

Educational Qualifications & Functional Skills

  • Minimum 2.2 / Upper Credit, Bachelor’s degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field.

Work Experience:

  • Minimum of 2 years of experience as an IT Network Engineer
  • An in-depth and up-to-date knowledge of System Network design and management.
  • Implementation and administration of data and VOIP networks (LAN, WAN, Wi-Fi).
  • Experience in an enterprise environment.
  • Previous experience working in a Cyber/Network Security role would be a plus.
  • Experience with advanced network concepts and technologies: QoS, CoS, VoIP, flow control.
  • Relevant hands-on experience with the following technology or equivalent: Cisco switches, routers, VPN, VOIP, and wireless access.
  • Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment.
  • Possession of CCNA certification; CCIE and/or CISSP an added advantage.
  • Knowledge of software development process, quality control, and impact assessment is a plus.

Other Requirements:

  • Excellent analytical, conceptual thinking, strategic planning, and execution skills to drive organizational chang
  • Strong team player
  • Ability to mentor less experienced engineers
  • Solid problem solver
  • Ability to quickly learn and apply new tool sets, technology and concepts
  • Proven ability to organize, prioritize, and manage multiple projects effectively; deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment.
  • Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.

Job Title: Data Centre Network Engineer

Job ID: 66
Location: Lagos
Department: Infrastructure
Function: Operations
Reporting to: Head, Facilities
Travel Frequency: N/A

Purpose of the Job

  • To produce designed documentation that supports the OSP infrastructure deployment.Design, establish, optimize and monitor the Data Centre network infrastructure to achieve an efficient data network with maximum uptime that will allow continuous business operations for both internal and external stakeholders.

Expected Key Results:

  • Design and implementation of LAN, WAN and SAN networks of the Data Center according to standards organization best practices and industry directions.
  • Ensure the Quality of Service of the Data Centre network by continuous monitoring of network services and performance & reporting of network KPI statistics on a weekly basis.
  • Regular optimization of the Data Centre network by tweaking configuration parameters to ensure optimal and stable infrastructure.
  • Research and analysis of current and future networking technologies and its benefits to the organization in order to maintain competitive advantage.
  • Ensure operational efficiency of colocation services of the Data Centre

Educational Qualifications & Functional Skills

  • Bachelor’s degree / HND in any of the following: Electronics and Electrical Engineering, Computer Science, Computer Engineering and other related disciplines. (Second Class Lower/Upper Credit at minimum)
  • Possession of Cisco CCNP certification. Other vendor technology certification (e.g. Juniper, Huawei) will be desirable.
  • Knowledge of BGP, OSPF, EIGRP, STP, HSRP and other TCP/IP protocols will be beneficial.
  • Knowledge of Linux administration with experience in any scripting language is desirable.
  • Ability to meet the customers’ need in line with the business requirements.
  • Adept at conducting tests to identify faults in network systems.
  • Ability to work with sales managers to ensure smooth work operations.
  • Knowledge of various forms of Open Source Software will be advantageous.
  • Demonstrated troubleshooting and problem-solving skills.
  • Candidate must be able to lift, push and pull up to 20kg.
  • Candidate must be able to tolerate temperature of below 20° C for extended periods of time.
  • Can handle multiple projects and tight deadlines.

Work Experience:

  • Minimum of 3 – 5 years of practical experience working in Data Centre network operations and relevant field.
  • Experience in troubleshooting complex data centre environments.
  • Experience configuring LAN switching infrastructure – VLANs, Trunking, etc.
  • Experience with configuring routing protocols and creating VPNs on cisco devices.
  • At least 3 years of working with Cisco, Juniper and Huawei network products.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Ability to optimize work processes
  • Self Development
  • Nimble Learner
  • Interpersonal skills
  • Self-Starter
  • Communication and writing skills

Job Title: Systems Administrator

Job ID: 53
Location: Victoria Island, Lagos
Department: Research and System Architecture
Function: Systems Administrator
Reporting to: Chief Technology Architect
Travel Frequency: Occasional

Purpose of the Job
Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure.

Expected Key Results 

  • Administer server’s infrastructure in accordance with standards and project/operational requirements.
  • Identify and promote best systems administration practices and patterns.
  • Perform continuous system monitoring.
  • Provide Tier II/other support.
  • Participate in disaster recovery planning and testing.
  • Identify approaches that leverage our resources and provide economies of scale.

Educational Qualifications & Functional Skills

  • Minimum 2.1/Upper Credit Bachelor’s degree in Engineering / Information Technology / Computer Science.
  • Systems Administrative role in Linux environment.
  • Previous years of experience working in ISP environment.

Work Experience:

  • Linux, Windows Server, Solaris administration experience necessary, in that order of preference.
  • Experience with scripting, installation and migration concepts – in Bash, Perl, Python.
  • Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus.
  • Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
  • Experience deploying and administering web servers – Apache/Nginx/Tomcat.
  • Working knowledge of cloud technologies like OpenStack, a plus.
  • Experience with Dev/Ops tooling to build, configure and deploy, a plus.
  • Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
  • Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
  • Experience supporting a high traffic customer facing website infrastructure.
  • Experience administering and troubleshooting load balancing appliances in a production environment.

Other Requirements:

  • Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
  • Project management skills a definite asset
  • Strong understanding of the organization’s goals and objectives


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