Latest Career Opportunities at United Bank for Africa Plc (UBA)



  2021-05-14
  Prefer not to state

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Value Assurance Officer

Location: Nigeria

Job Objective(s)

  • Handles all IT requests and negotiations
  • Sourcing of vendors for all IT Procurements
  • Market intelligence for all IT related services or products
  • Sending out RFPs including review of tenders and negotiation reports
  • Drafting of negotiation reports
  • Providing technical or subject matter advice to Head of Value Assurance or Head Admin, or Group Head, Corporate Services.
  • Evaluation of IT services received by the Bank

Minimum Education Qualifications

  • First degree in either Computer Science or any other profession
  • Certifications in any relevant area in Information Technology
  • Extensive experience and exposure in IT related matters (7 to 15 years)

Skills required:

  • General knowledge of Information Technology
  • Knowledge about basic banking solutions and licenses,
  • Knowledge and skills on basic banking Annual Technical Supports,
  • Knowledge and skills on basic IT solutions used by banks e.g Oracle, IBM. Microsoft, Finacle, etc
  • Knowledge of OEMs providing basic services to banks
  • Possess network or contact details of IT Service providers both OEMs and local service providers

Job Title: Service Support Officer

Location: Nigeria

Job Objective(s)

  • Resolve service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Monitor requests and complaints lodged against Corporate Services on the GRP to ensure all requests/complaints are resolved within stipulated TAT
  • Recommend potential services by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media.

Minimum Education Qualifications

  • First Degree in a relevant discipline from a recognized university
  • Master’s Degree or a professional qualification will be an advantage

Previous Work Experience Requirements:

  • Minimum of 1 year experience.

Skills Required:

  • Communication
  • Teamwork
  • Customer Service
  • Conflict Resolution
  • Judgment & decision making.
  • Complex Problem Solving.
  • Excel & PowerPoint Presentation skill.

Knowledge:

  • Proven customer support experience
  • Knowledge of functions of different roles within Corporate Services
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively.

Job Title: Team Member, Efficiency Measurement & Management Report

Location: Nigeria

Job Objective(s)

  • Routine Cost Reduction and Process Optimization
  • Management Reporting
  • Service Monitoring/Improvement

Minimum Education Qualifications

  • First Degree in any field
  • Master’s Degree or a professional qualification will be an advantage

Previous Work Experience Requirements:

  • Minimum of 5 years’ experience

Skills Required:

  • Communication
  • Advanced Excel and Power Point Presentation skill
  • Teamwork
  • Time management
  • Attention to detail
  • Judgment & decision making
  • Complex Problem Solving
  • Monitoring
  • Numerical & analytical.

Knowledge:

  • Knowledge of Budgeting
  • Knowledge of Financial analysis
  • Knowledge of Enterprise Resource Planning Solutions
  • Knowledge of Supplier Relationship Management
  • Knowledge of Financial planning
  • Knowledge of Procurement Technology
  • Knowledge of Quality Assurance management
  • Knowledge of Project management procedures
  • Knowledge of Service Level Agreement formulation and execution, contracts and Awards
  • Knowledge of legal aspects of procurement (Contracting).

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