Job Vacancies in an Agriculture Franchise Firm


  2020-06-26
  Unspecified

Proten International – Our client in the Agriculture Franchise, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Product Support Analyst

Location: Kano

Key Responsibilities
Technology Operations:

  • Analyze user requirements, envisioning system features, and functionality.
  • Design solutions attending to both business and technical considerations.
  • Collaborate with product managers, team leads, and other software developers.
  • Work closely with end-users to ensure technical compatibility and user satisfaction.
  • Work on bug fixes and improving application performance.
  • Participate in the evolution of company level best practices, standards, and policies.

Customer Focus:

  • Carry out extensive research to identify needs that new or improved products can fulfill.
  • Review research reports, analyze and compare competitors’ products, and meet customers to discuss their requirements.

Project Management:

  • Bring product development programs to a successful conclusion -on time and within budget.
  • Develop schedules for each phase of the development program and monitor progress against targets.
  • Set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development, and launch.

Communication:

  • Coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.
  • Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

Qualifications
Requirements:

  • Bachelor’s Degree in Computer Science, Information Technology, or any related field.
  • Knowledge of Microsoft Office applications (Excel, Word, Outlook, Access).
  • Proven problem-solving abilities.
  • Good communication skills.
  • Strong analytical and conceptual skills.
  • Be open and creative.
  • Strong computer and application skills.
  • Goal-oriented, self-motivated, confident, thorough and tenacious;
  • Positive attitude to work.
  • Customer-oriented Adaptability and flexibility to quickly adjust to changing environments and product offerings.

Start-Up Environment:

  • Thrives in a fast-paced, start-up environment with dynamic business priorities.
  • Detailed Orientation and Managing Complexity:
  • Extensive experience leading a complex organization and passion for getting into details to identify the root cause of issues and create innovative solutions.

Job Title: Smallholder Partnerships Analyst / Relationship Analyst

Location: Kano

Key Responsibilities

  • Manage recruiting, training, and performance management of farmer members interactively ensuring that standards of agronomy best practices are maintained.
  • Resolve all farmer concerns in a proactive and timely manner according to company standards within a 24 hour period from the reporting date.
  • Intervene as required when customer service challenges escalate and must be addressed at a higher level.
  • Build rapport with existing and prospective farmers using assertiveness and confidence to educate them on the value of remaining farmers.
  • Work in partnership with relevant team members and business units to develop and execute local tactics, as well as provide feedback on comprehensive recruitment and retention programs.
  • Educate team on best practices and ensure standards are maintained on providing professional, best-in-class service to member farmers and monitor compliance.
  • Provide farmers with timely and adequate resources to ensure that our clients’ brand is always accessible to the members we serve.
  • Interfacing with local leaders and representing the company as a “brand ambassador” across communities.
  • Manage the team to ensure 100% accuracy on plant growing activity is logged on appropriate software application.
  • Guide team on people management issues.
  • Ensure that standards are maintained and members are in good standing.
  • Constantly communicating program status and risks to leadership, and presenting options and recommendations.
  • Constantly improving the overall customer experience.

Qualifications
Requirements:

  • Bachelor’s Degree in Agricultural Science, Agricultural Economics or any related field.
  • Proven problem-solving abilities.
  • Strong analytical and conceptual skills.
  • Knowledge of Microsoft Office applications (Excel, Word, PowerPoint).
  • Goal-oriented, self-motivated, confident, thorough, and tenacious.
  • Positive attitude to work.
  • Customer-oriented Adaptability and flexibility to quickly adjust to changing environments and product offerings.
  • Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

Start-Up Environment:

  • Thrives in a fast-paced, start-up environment with dynamic business priorities.

Detailed Orientation and Managing Complexity:

  • Extensive experience leading a complex organization and passion for getting into details to identify the root cause of issues and create innovative solutions.

Deadline: 20th July, 2020.

Let\'s



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