Head of Cinema Operations at Alan & Grant


  2020-09-08
  Unspecified

Alan & Grant – Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.

We are recruiting to fill the position below:

Job Title: Head of Cinema Operations

Location: Lagos
Job type: Full time
Zip/Postal Code: 100001
Industry: Entertainment

Job summary

  • The job holder is responsible and accountable for maximising revenue and optimising PROFIT ensuring that targets are achieved or exceeded.
  • They will deliver excellent Guest Service through highly trained and engaged cinema teams.
  • Understand and directly supervise operational performance at peak trading times.
  • In response to business challenges and change He/she will be key to creating and maintaining a performance-based culture; recognising and demonstrating initiative, achievement and entrepreneurial behaviour.

Requirements

  • Minimum of B.Sc Degree in related field, MBA is an added advantage
  • Minimum of 4 years’ experience within the retail and entertainment industry of which 2years in the Cinema industry
  • Good experience in managing or providing strategic support to cross-sector partnerships or other strategic external relationships
  • Proven experience in operations management, project management, managing budgets and advanced analytical skills
  • Maintains clear sense of goals and priorities, working in an innovative, responsive style that conveys support to internal customers both inside and outside the group
  • Practicing accountability and integrity; Professional attitude to meeting deadlines, ensuring details are handled well, and always mindful of effective resource utilisation
  • Excellent range of skills in training needs analysis, design of effective development interventions, coaching staff development, and monitoring the effectiveness
  • Experience supporting regional or international initiatives, cross-cultural / international service preferred
  • Reflect on experiences and actively seek involvement in developmental opportunities especially with business partners; willing to take risks and move out of comfort zone
  • Strong facilitation, presentation, and training skills; able to effectively communicate concepts and actions in a clear and persuasive manner
  • Excellent communication skills, both written and verbal across a range of cultures and organizational levels
  • Effective in motivating, supporting/nurturing, and development team members / and direct reports; and leads by example exhibiting integrity, humility and transparency

Duties & Responsibilities

  • Work with CEO to develop and implement the cinema and amusement park business plan, involving the cinema team, taking into account local, regional and national factors
  • Maximise PROFIT within the cinema and amusement park
  • Communicate to cinema team in a positive, professional manner all company initiatives to ensure employee engagement and successful implementation
  • Pro-actively manage operational costs on a day to day basis through effective management of team and resource utilisation
  • Maximise attendance through effective local marketing activities
  • Continually monitor competitors and identify opportunities to maximise ATP (Average Ticket Price} performance
  • Produce quarterly customer survey to understand behaviour and trends of all guests and produce analysis to identify guests service success and needs to maximise cinemas performance and profit
  • On weekly basis produce and ensure film time schedules are in line with peak times and constantly review annual calendar to capitalise extra revenue for schools, universities and public holidays
  • Drive retail profitability by maximising RPH (Revenue Per Head), minimising shrinkage and wastage
  • Monitor and continually improve the quality of the service delivered to the cinemas Guests
  • Liaise with the CEO and Marketing Manager on all cinema activities in relationship with local media groups such radio stations, TV, Nollywood, film distributors, cinema competitors to allow speedy growth for the company
  • Produce and review SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis to be competitive and capitalise market share % against other competitors
  • Maintain the safety of Guests and employees by complying with company standards, Health, Safety and Environment legislation and meeting all other statutory requirements
  • Champion, implement and sustain company initiatives, operations standards, company policies and procedures, ensuring that these are communicated effectively to all employees within the cinema
  • Review management information/reports and seek opportunities for preventing loss, and to ensure the security of cash and company assets. To ensure a secure environment for Guests and employees at all times
  • Maximise performance of all employees by leading, developing team work and through effective performance management
  • To optimise resources by developing a comprehensive manpower and succession plan for the cinema
  • To identify capital expenditure opportunities to enhance cinema profitability and maintain operational service standards
  • Create Business Plan with set goals to achieve budget for all ‘Key Performance Indicators (KPI)
  • Identify employees training needs and prepare training schedule for all necessary training
  • Manage with integrity of providing and maintaining exceptional guest service at all times in line with quality products choices expected by our guests
  • To actively pursue ongoing personal, and professional development of yourself and your colleagues in order to enhance your contribution to the mission of the and its Group

Let\'s



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