Graduate Technical Support Intern at MainOne Cable Nigeria


  2020-08-27
  Unspecified

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

MainOne Cable’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Technical Support Intern

Location: Lagos
Department: Commercial
Job Type: Contract
Slot: 3 Openings

Responsibilities
The Technical Support Intern will be responsible for the following functions:

  • Configure, test, and provision customers on the CRM platform.
  • Liaise with the vendor(s) for customer installations.
  • Escalate unresolved issues to the appropriate teams.
  • Critically analyze customer complaints and issues with a bid to provide lasting solutions.
  • Continually drive customer satisfaction through the speedy resolution of complaints.
  • Coordinate 3rd party installation and support activities.
  • Assign new requests/opportunities captured from the MainOne website.
  • Run weekly reports on incidents – opportunities and complaints.
  • Network management and monitoring.
  • Perform 1st level fault troubleshooting tasks.
  • Liaise with OEM to resolve technical related issues.

Qualifications, Skills & Competencies

  • B.Sc / HND in Electrical & Electronics Engineering
  • Minimum years of Experience: 1
  • Excellent communication skills.
  • Multitasking skills.
  • CCNA Certification and previous experience in a similar position will be an added advantage.

Demands of the Job:

  • This is a shift based role.
  • The job requires a lot of patience and exemplary communication skills.
  • The selected candidate will be required to communicate constantly with customers to understand requests, complaints, and follow up until issues are resolved.

Let\'s



This job originally appeared elsewhere


Share this job with your friends!
Facebook Twitter LinkedIn

Subscribe

We promise not to spam you : ).


     TOOLS
  • Email this to a friend
  • Share with a friend
          Facebook Twitter LinkedIn
  • Report this Job
  • Save this Job


NEARBY JOBS IN UNSPECIFIED

Risk Analyst at Mkobo Microfinance Bank Limited


Director of Programme Operations at Save the Children Nigeria


Field Realtor at 7stars Interglobal Properties


Office Assistant at Nicole Sinclair


Kirby Nigeria recruitment for Graduate Sales Representative


Trulli
Authors choice 2019 (click image for copy)
Inside Banker