Fresh Career Opportunities at First Bank of Nigeria Limited



  2020-12-16
  Lagos

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Unit Head, Customer Support / Channels Monitoring

Location: Lagos

Job Objective (S)

  • Ensure all issues logged on firstcustomer/crm and sla helpdesk are closed considering the sla with the customers.
  • Ensure resolution of all second level electronic transaction complaints in the bank.

Duties & Responsibilities

  • Coordinate the overall activities of the Customer Support Service and Channels Support Desk teams to ensure excellent service is rendered to Branches and customers alike who contact the team through the various support media – telephone, email or in-person.
  • Develop and maintain profitable relationship with customers via the branch
  • Escalate observed trends / customer feedback / improvement ideas on all eBusiness Products and processes (Mobile Money, Online Banking and Card products)
  • Educate Branches on all observed knowledge gaps by analyzing feedbacks and calls.
  • Resolve daily issues of complex scope that impact the team and overall business objectives.
  • Ensure timely reporting of daily, weekly and monthly reports on SLA, and activities of the Customer Support Service Desk Team to the product managers and the Group head
  • Leverage on the good understanding of electronic business platforms to provide second level support to customer complaints.
  • Develop acceptable service standards for all e-business products and solutions
  • Monitor, standardize and ensure adherence to service standards of e-business products and services
  • Co- ordinate feedback from internal and external customers on e-business services
  • Review all processes periodically and develop recommendations for service/product improvements to remove unnecessary bottlenecks.
  • Review the Customer Service Offerings on a periodic basis – ensure the Group’s internal and external customer satisfaction rating is excellent.
  • Co -ordinate surveys on e-business best practices and benchmark to ensure alignment
  • Oversee monitoring of ATM activities and reporting on requisite application(s), ensuring an effective monitoring system.

Job Title: Specialist – Trade Services (Bills for Collection Creation & Payments)

Location: Lagos

Job Objective(s)

  • Provides Support services to RM and branches on Bills for Collections

Duties & Responsibilities

  • Receipt of bills for collection documents
  • Manual update of Bills for Collection Shipping Documents register
  • Capture the bill documents in Finastra.
  • Ensure that the appropriate charges are taken from customer by confirming on Finacle,
  • Advice of bill of exchange to relationship managers
  • Acceptance messages to beneficiary banks
  • Release of shipping documents for Bills for Collections
  • Ensure verification of shipping documents in line with CBN regulations
  • Receipt, update and filing of Exchange control documents.
  • Seeks extension of Bills of lading from CBN
  • Approval requests to CBN for Oil Forms M. Form M and Bid request stages
  • Custodian of shipping documents, filing of documents to relevant files
  • Daily review of Autoforex accounts to track transactions
  • Ensure payment/remittance of all imports under Bills for Collection
  • Manual update of Bills for Collection Payment register
  • Filing of Swift acknowledgement copies
  • Handle all enquiries on Bills for Collection
  • Prepare Swift messages to correspondent banks relating to transaction enquiries
  • Bills for Collection Invoice Discounting and Loans
  • Bills for Collection DTR EFASS reporting
  • Ensure daily and monthly CBN returns
  • Carry out other duties as assigned by team lead and Head of Trade

Job Requirements
Education:

  • Minimum Education: First Degree in any discipline

Experience:

  • Minimum experience: 4-5 years relevance work experience

Job Title: Corporate Loans Disbursement & Fulfilment Specialist

Location: Lagos
Job Schedule: Full time

Job Objective(s)

  • Ensuring that loan disbursement functions are efficiently done in line with the bank’s strategic requirements and credit policies to prevent income leakages
  • Provision of exceptional banking services to both internal and external customers of the bank through timely and accurate disbursement of all Finacle Loans/ Corporate Loan Credit transactions.

Duties & Responsibilities

  • Review all valid and required documentation for Loan disbursement and fulfiment (Form3800A, customer’s executed offer letter, Relationship team’s instruction, Loan setup form, Loan amendment form, Overdraft setup, form Restructured facilities setup form) to ensure customers’ compliance with conditions precedent to drawdown in relation to transaction dynamics as stated on F3800B and CAM approvals.
  • Initiate disbursement of all credit facilities such as (GPLAS, Contract Finance, Overdrafts, LPO, Term Loans, First Edu Loans, Agricultural Credit Schemes with Termly Repayment, Syndicated Loans, Auto Loans and Operational Vehicles etc) and ensuring these are properly set-up in line with the Bank’s credit approval policy.  Ensures that appropriate charges are applied to customers’ accounts.
  • Initiate collateral management data capturing for all disbursed facilities.
  • Review and initiate all disbursement schedule generation and maintenance, ensuring adequacy of all requires approvals.
  • Setup of collaterals on all credit facilities.
  • Ensure daily, weekly and monthly management reports on loan disbursal are promptly rendered/delivered.
  • Conduct investigation/inquiry on loan disbursement/related issues and respond to mails accordingly.
  • Manages and delivers loan obligor portfolio utilization report/returns for the bank
  • Ensures that all loan disbursed is treated in full compliance with the governing regulatory and policy requirements.
  • Handles relative fund utilization account reconciliation
  • Handles necessary periodical loan disbursement account proofing
  • As part of the Bank’s Information Security requirements, maintaining the security of all Information entrusted to the staff and ensuring compliance with the principles and policies in the Information Security Handbook.

Job Requirements
Education:

  • Minimum Education: HND / BSc in any discipline

Experience:

  • Minimum experience: 3 – 5 years of Relative Banking Experience

Job Title: Unit Head, Corporate Loans Disbursement & Fulfillment

Location: Lagos

Job Objective(s)

  • Set the overall direction and the day-to-day coordination of activities of the disbursement & collateral data capturing team to ensure optimal customer satisfaction, service excellence and regulatory compliance
  • Provision of exceptional banking services to both internal and external customers of the bank through timely and accurate disbursement and collateral capturing of all Finacle Loans/ Corporate Loan Credit transactions.
  • Development and implementation of best practices in loan disbursement and Fulfiment processes and procedures whilst ensuring that loan disbursement functions are efficiently done in line with the bank’s strategic requirements and credit policies

Duties & Responsibilities

  • Set the operational direction and manage the day-to-day bank-wide disbursal, maintenance and collateral capturing of all Finacle loans into customer’s account.
  • Achieve established unit goals within defined timelines as well as implement a measurement of acceptable staff performance to safeguard the bank’s credit portfolio.
  • Develop initiatives and strategies towards improving the deliverables of the loan disbursement and collateral data management team, whilst driving and monitoring the performance of the team.
  • Interpretation of approval documents and recommendation of applicable  disbursement parameters/modalities
  • Monitor task assignment to ensure that loan disbursement is processed within the agreed TAT and the service delivery standard of the bank is not compromised.
  • Oversees the process of Preparation and prompt rendition of weekly and monthly activity performance report and other required management reports.
  • Conduct investigation/inquiry on loan disbursement/related issues and respond to mails accordingly whilst ensuring effective and efficient resolution of all loan disbursement issues.
  • Identify gaps, challenges and process improvement opportunities within the team.
  • Follow-up with all relevant stakeholders to ensure that identified gaps are mitigated to ensure a seamless work environment and enhanced productivity.
  • Manage and maintain appropriate business relationships with all stakeholders.
  • Champion training programs for all branches nationwide on the post-approval checklist requirements to reduce overall rejection rates and improve integrity of loan data supplied.
  • Manages and delivers loan obligor portfolio utilization report/returns for the bank
  • Oversees the process of effective delivery of relative fund utilization account reconciliation
  • Oversees the process of rendition of necessary periodical loan disbursement account proofing
  • Propose updates to the Head Corporate Loans Processing Department on documented policies, processes and procedures as well as identified process improvement opportunities in the team for implementation and enhanced productivity.
  • Oversees the process of effective administration of effective operational risk management responsibilities as it affects the Loan Disbursement and Fulfilment team
  • As part of the Bank’s Information Security requirements, maintaining the security of all Information entrusted to the staff and ensuring compliance with the principles and policies in the Information Security Handbook.

Job Requirements
Education:

  • Minimum Education: HND / BSc in any discipline

Experience:

  • Minimum experience: 12 years of Relative Banking and Loan Management Experience.

Job Title: Specialist, Salary Payment

Location: Lagos
Job Schedule: Full time

Job Objective(s)

  • To ensure accurate and timely payment of salaries and allowances by initiating  payroll runs while ensuring all parametres are activated to carry out payments.

Duties & Responsibilities

  • Setting up of staff details on PFMS for payment purpose.
  • Cross-check information before crediting salary in employee’s bank accounts. This allows you to identify errors and adjust them before salary payment.
  • Creation and setting up all pay elements as detailed on pay slips
  • communicates with external contacts to resolve complicated payroll issues
  • Monthly payroll processing.
  • Monthly costing of payments to various cost centers.
  • Daily leave payroll processing.
  • Weekly leave payment costing processing.
  • Quarterly payroll/costing processing.
  • Annual payroll/costing to various cost centers
  • Ad-hoc payment/costing processing e.g. Promotion arrears, PFP, bonuses e.t.c.
  • Report generation from Finacle and PFMS on request by Stake holders
  • Using TTUM application for upload.
  • Handle and attend to all payroll enquiries.
  • Report generation from Finacle and PFMS on request by Stake holders
  • Using TTUM application for upload.
  • Handle and attend to all payroll enquiries.
  • Review promotion arrears and notch increment
  • Collaboration with Application Solutions and IT infrastructure Department for resolution of any system challenge that could hinder excellent service delivery.
  • Other duties as assigned by the Head of the Unit.
  • As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
  • Seek approvals when necessary from CBN as regards Transactions
  • Maintains and update customer utilization registers for customer’s USD line
  • Account Proofing
  • Ensure Transactions are flown through the FSS workflow

Job Requirements
Education:

  • Minimum Education: First Degree in any discipline

Experience:

  • Minimum experience – 1 year working experience in foreign operations

Job Title: Team Lead, Corporate Loans Disbursement & Fulfilment

Location: Lagos

Job Objective(s)

  • Coordination and approval of loan disbursement within agreed TAT for service excellence, regulatory compliance and customer satisfaction
  • Efficient management of loan disbursement and fulfilment in line with the bank’s strategic requirements and credit policies
  • Provision of exceptional banking services to both internal and external customers of the bank through timely and accurate disbursement of all Finacle Loans/ Corporate Loan Credit transactions

Duties & Responsibilities

  • Manages the day-to-day bank-wide disbursal and maintenance of all Finacle loans into customer account.
  • Review all valid and required documentation for Loan disbursement and fulfilment (Form3800A, customer’s executed offer letter, Relationship team’s instruction, Loan setup form, Loan amendment form, Overdraft setup, form Restructured facilities setup form) to ensure customers’ compliance with conditions precedent to drawdown in relation to transaction dynamics as stated on F3800B and CAM approvals.
  • Interpretation of approval documents and recommendation of applicable  disbursement parameters/modalities
  • Handles final validation of disbursement of all credit facilities such as (GPLAS, Contract Finance, Overdrafts, LPO, Term Loans, First Edu Loans, Agricultural Credit Schemes with Termly Repayment, Syndicated Loans, Auto Loans and Operational Vehicles etc) and ensuring these are properly set-up in line with the Bank’s credit approval policy.
  • Ensuring that maintenance of all disbursed loans is either terminated or amended accordingly to the bank’s principles and policies.
  • Validate and approve collateral data captured by the loan disbursement and collateral management officers.
  • Authorizes application of appropriate charges and administration of income realization on disbursed facilities.
  • Oversees the process of generation of final loan repayment schedule for branches.
  • Review and authorise all disbursement schedule generation and maintenance, ensuring adequacy of all required approvals.
  • Handle the process of verification of all collateral parameter set up on all credit facilities.
  • Ensure daily, weekly and monthly management and regulatory reports on loan disbursal and collateral management are promptly rendered/delivered.
  • Conduct investigation/inquiry on loan disbursement/related issues and ensure prompt resolution.
  • Handlling and delivery of loan obligor portfolio utilization report/returns for the bank
  • Ensures that all loan disbursed is treated in full compliance with the governing regulatory and policy requirements.
  • Handles the process of relative fund utilization account reconciliation
  • Supervises the process of rendition of periodical loan disbursement account proofing
  • Observe due diligence and flexibility in credit portfolio management to ensure a boosted bottom line in the bank’s books.
  • Collaborate with all relevant stakeholders in the department on assurance of bank-wide credit quality
  • Oversees the process of on the job handsholding training administration to all the team members
  • Oversees the process of effective administration of effective operational risk management responsibilities as it affects the Loan Disbursement and fulfilment team
  • As part of the Bank’s Information Security requirements, maintaining the security of all Information entrusted to the staff and ensuring compliance with the principles and policies in the Information Security Handbook.

Job Requirements
Education:

  • Minimum Education: HND / BSc in any discipline

Experience:

  • Minimum experience: 7 years of Relative Banking Experience

Job Title: Specialist – Trade Services (Letter of Credit – Issuance, Amendments & Cash Confirmation)

Location: Lagos
Job Schedule: Full time

Job Objective(s)

  • To establish letters of credit with correspondent banks

Duties & Responsibilities

  • Responsibility of issuing documentary letters of credit.
  • Ensure that the terms of LC’s are clearly understandable and compatible with the broad parameters of the international chamber of commerce and CBN manual.
  • Ensure uniform customs and practice for documentary credits as well as shipping terms and practices are adhered to.
  • Verifies all documentation for accuracy and completeness, ensure that all documentation is evaluated and adheres to bank policies and procedures.
  • Ensure that proper drawing instructions are given to the advising and reimbursing bank regarding drawings under the documentary letter of credit.
  • Maintain register for all types of LC’s.
  • Reporting of monthly forex utilization.
  • Timely utilization of forex allocated for cash covered l/cs.
  • Regular correspondence with banks regarding processed transactions.
  • Daily CBN reporting.
  • Seek approvals when necessary from CBN as regards transactions.
  • Maintains and updates customer utilization registers for customer’s USD line.
  • Account proofing.
  • Ensures transactions are flown through the fSS workflow.

Job Requirements
Education:

  • Minimum Education: First Degree in any discipline

Experience:

  • Minimum experience – 1 year working experience in foreign operations

Job Title: Team Lead, Channels Support Officer

Location: Lagos

Job Objective(s)

  • Review onboarding documents and implement on the required platform
  • Resolve all firstmobile / firstmonie / ussd / online banking issues
  • Support web acquiring business
  • Support transaction banking group
  • Token management and dispatch
  • Escalate issues requiring higher level of support.

Duties & Responsibilities

  • Provide prompt and effective issue resolution
  • Provide reliable support to web business and transaction banking group
  • Provide activity reports to stakeholders
  • Escalate and follow up channels’ issues to/with the appropriate officers
  • Educate contacts on all observed knowledge gaps in case of subsequent recurring issues.

Job Requirements
Education:

  • Minimum Education: BSc in any Discipline

Experience:

  • Not applicable – Willingness to learn is key recruitment criteria. Aptitude for web applications is an advantage.

Job Title: Specialist, Bulk Payments

Location: Lagos

Job Objective(s)

  • Ensure prompt, timely and accurate processing of all payments requests with zero error rate.

Duties & Responsibilities

  • Managing of transaction conveyance platforms on transactions sent from ALL Branches, Head Office Departments, Subsidiaries and Vendors (E-TRANZACT & Systemspec)
  • Manage and update workflow on status of payment requests.
  • Co-ordinate the processing of payment request sent via mailbox and workflow to ensure adherence to the Bank’s policies and procedures.
  • Provide prompt resolution to all payment processing issues/exceptions and escalate as appropriate.
  • Monitoring of all office accounts to ensure zero daily balance, investigates and resolve/proof if otherwise
  • Monitoring/ensuring the process of prompt and proper electronic archiving of all processing documents.
  • Authorization/Verification of Payments for various beneficiaries on Finacle.
  • Finacle Based Transactions (PAYBLK, BPMS)
  • Supervise Service executives to ensure accurate and timely upload of transactions.
  • Processing of transactions to Dormant Accounts via BPMS
  • Checking of Transaction files before verifying and transaction posting on both Finacle

FirstDirect Based Transactions:

  • Coordinate the processing of payment requests on FirstDirect platform for both FirstBank and other Banks’ account holders.
  • Authorization of FirstDirect transactions as Checker
  • Ensure Proper reconciliation of all FirstDirect related holding/suspense accounts.

FAPX Based Transactions:

  • Coordinate the processing of payment request on FAPX platform for both FirstBank and other Banks’ account holders.
  • Processing of FAPX Debit mandates
  • Ensure Proper reconciliation of all FAPX related suspense accounts.

FirstPay (Remita) Based Transactions:

  • Initiation of reversals on the platform for verification as may be requested by TBG/Initiating Corporates/Systemspec
  • Acting as an intermediary between service providers (Systemspecs) and Branches on all enquiries as it relates to FirstPay transactions.
  • Resolution of issues, queries, and processing of reversal of wrong transactions on FirstPay Platform
  • Report generation of Remita transactions.

Job Requirements
Education:

  • First degree in relevant discipline.

Experience:

  • Minimum experience – 5 years.

Deadline: 25th December, 2020.

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