E-commerce Operations Officer in an E-commerce Company


Myrtle Management Consultants – Our client in the E-commerce sector urgently requires the services of suitably qualified candidates to fill the position below:

Job Title: E-commerce Operations Officer

Location: Lekki Phase I, Lagos
Employment Type: Full time

Job Description
Our client in the E-commerce sector urgently requires the services of a suitably qualified candidate to fill the position of an E-commerce Operations Officer who will maximize commercial performance whilst providing the best customer experience at all stages of the customer journey.

Customer Service:

  • To deal promptly and professionally with customer email and telephone enquiries.
  • Ensure a satisfactory outcome for the customer and resolve issues fairly while maintaining a positive image of the company in the customer’s mind and adhering to corporate terms & conditions.
  • To investigate payment issues and monitor all orders for fraud.
  • To liaise with the Finance Team in order to sort out any issues relating to refunds or returned items.
  • Complete monthly reporting of customer service statistics, showing e-mail and order volumes.
  • Produce templates that streamline processes and keep these updated.

Fulfilment & Stock:

  •  Account manage assigned warehouse, overseeing invoicing processes and coordinating relevant training or stock management processes.
  • Capturing and structuring of data to create product content for E-commerce website.
  • Upload of data to the E-commerce website.
  • Assist the Operations manager on all assigned duties.
  • To liaise as required with the online shop warehouses in order to resolve delivery issues and e-ticketing.
  • To budget all fulfilment costs and ensure they are covered by pricing of delivery charges.
  • To update stock batches as needed and process returns.
  • Perform monthly stock takes with warehouse and reconcile any variances.

Financial Processes:

  • To ensure profit margins are maintained and targets achieved through keeping the shop optimized for sales.
  • Monitor ‘Dailies’ sales figures weekly and escalate any anomalies promptly.
  • Work with Finance department to accurately process any chargebacks or refunds.
  • Interpret Profit & Loss, product sales and other reports to identify errors and provide insight into performance and ideas for resolutions / improvements.
  • Complete full month end financial processes.


  • To translate and update products descriptions and e-vouchers.
  • Work with other members of team to resolve content or booking issues and communicate any customer feedback to team.
  • Perform daily product updates and translate at least one new product every week.
  • Communicate to warehouses any special requirements in relation to offers as necessary.
  • Liaise with suppliers to resolve any customer complaints or issues as necessary.


  • 1-2 years working experience in similar role.
  • Knowledge of e-commerce is highly advantageous.
  • Previous experience of writing and translating content highly advantageous
  • Self motivated and willing to work as part of a team.
  • Excellent organizational skills and ability to prioritize.
  • Ability to manage multiple tasks and deliver to deadlines.
  • Must be fluent in English (written/spoken).
  • Basic computing skills.
  • Working knowledge of MS Office (knowledge of other software will be an added advantage).
  • Customer service experience and the ability to deal with difficult customers is essential.
  • Team player with a sense of team spirit.

Remuneration is competitive

Deadline: 30th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.


This job originally appeared elsewhere

Share this job with your friends!
Facebook Twitter LinkedIn whatsapp


  • Email this to a friend
  • Share with a friend
          Facebook Twitter LinkedIn whatsapp
  • Report this Job
  • Save this Job


NPHCDA Massive Recruitment for Adhoc Vaccinators, Recorders and Validators

Nestle Nigeria Plc Recruitment for Systems Operations Support Lead

Nigeria LNG Limited (NLNG) Post Primary Scholarship Scheme 2021

Administrative Assistant at the Federal Ministry of Environment

Senior Software Engineer at Microsoft Nigeria