E-Banking Operations Lead at Primera MFBank Limited


Primera MFBank, your partner for growth, is a fully licensed technology-driven finance platform that offers financial solutions to businesses and individuals. Anchored by a strong balance sheet and an experienced, hands-on management team, we enhance financial inclusion by offering suite of financial services to meet the needs of clients.

We are recruiting to fill the position below:

Job Title: E-Banking Operations Lead

Location: Victoria Island, Lagos
Employment Type: Full-time
Department: IT
Reportsto: Head, Operations

Job Description

  • Manages the administrative and operational functions of the Unit.
  • Ensures all customer complaints are resolved in a timely fashion.
  • Ensures all open transaction positions are closed without constituting reconciliation issues.
  • Handles customers’ card requests, new product/service requests and replacement requests as well as provide first-hand support to card management related issues.
  • Use dispute sources/platforms to resolve transaction disputes on all Interswitch transactions, Visa transactions, Mastercard transactions, Etranzact transactions,
  • NIP/NIBSS transactions and other mobile money transactions, etc.
  • Process transactions so as to close open positions on all Interswitch Settlements, Visa settlements, Mastercard Settlements, Etranzact Settlements, NIP/NIBSS Settlements, and other mobile money settlements, etc.
  • Receive and process new physical/virtual card requests and card replacement requests, handles cost implications on all card requests and ensures costs are distributed correctly.
  • Supports customers on malfunctioning cards and other card related issues.
  • Monitors transactions on electronic channels and escalates any observed unusual trends.
  • Ensuring funds disbursement to our customers for all accepted Remote On-Us disputes.
  • Monitoring of the failure rate across all E-Channels and process refunds of out-rightly failed transactions.
  • Liaise with other banks and other switching companies to include (Flutterwave, PayStack, Unified Payments, and Interswitch) to resolve all dispute claims affecting our customers.
  • Weekly preparation of e-Channel product & platform Performance Report and presentation to Management.
  • Ensure daily Reconciliation of Card Stock Accounts.
  • Perform any task as may be assigned by Head of Operations.
  • Driving continuous improvement on key processes and procedures for the bank.
  • Ensures that the unit complies with regulatory and institutional requirements and laws governing card and Instant transfer(NIP/NIBSS)processing.


  • Minimum of B.Sc in any related field.
  • 4 – 6 years working experience in E-Banking/E-Channel in a reputable commercial bank across Reconciliation, Dispute Settlement, Charge-Back, POS and Card Operations, Customer Service, etc
  • General banking experience especially in operations, customer serviceor support service units.
  • Excellent Data Analysis skills including Advanced Excel and SQL is essential.
  • Advanced knowledge of CBN, NIP/NIBSS processes and regulations around E-Banking Operations is essential

Required Skills & Competencies:

  • Critical thinking
  • Personable
  • Problem solving
  • Organize information
  • Strong knowledge of banking operations
  • Process Improvement
  • Change Management
  • Pay attention to details
  • Team player
  • Honest, proactive and hardworking
  • Ability to adapt to changes
  • Excellent written and verbal communication skills

Application Closing Date
22nd June, 2022.

This job originally appeared elsewhere

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