Customer Success Personnel at Retail Point Solutions Limited
RetailPoint Solutions Limited provides and deploys Point of Sale – POS Machines for business using various POS Hardware & Softwares. Our products can be deployed across various retail platforms where transaction data is critical to Management.
We are recruiting to fill the position below:
Job Title: Customer Success Personnel
Location: Wuse, Abuja (FCT)
Employment Type: Full-time
- A good degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university/ polytechnic.
- Act as Goto Person between customers and the company as it relates to After Sales Service (Sales and Technical).
- Provide first tier technical support services to customers.
- Develop and sustain customer’s loyalty.
- Work with various Team Leads to address customer issues.
- Follow up on customers inquiries and issue resolution.
- Follow up and improve on boarding process on customer projects.
- Manage our Customer Support Channels.
- Liaise with Technical support and sales team to ensure customer’s satisfaction.
The ideal candidate should:
- Must be customer-centric
- Must be IT savvy.
- Must have worked as a managerial staff or team lead
- Have Technical skills
- Be customer friendly
- Proven knowledge of Project Management
- Be creative and innovative.
- Have team working skills.
- Excellent written and verbal communication.
- Good listening skills
- Candidates should have minimum two (2) years work experience in Customer success and Technical support.
Deadline: 30th November, 2020.
Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: email@example.com with the job title as subject matter.