Customer Service Representative in a Logistics and Transportation Company


  2020-07-20
  Unspecified

A reputable Logistics and Transportation company is currently recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Anambra

Job Responsibilities

  • Receive and dispatch orders for products or deliveries
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace shipments as required
  • Utilize Process Monitors and Workflows on daily basis
  • Ensure timely movement and delivery of freight to customers
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client invoicing
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  • Contribute to maintain strong relationships with suppliers
  • Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Various reporting responsibilities as needed
  • Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
  • Monitor the route and status of field team to coordinate and prioritize their schedule
  • Ensure all customers’ service work order and service contract, standard operating procedures, SLAs are followed and update
  • Meet KPI standards, as per the company procedures
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field team.

Qualifications

  • 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
  • Understanding of transportation documentation and terms is a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English.

How to Apply
Interested and qualified candidates should send their CV to: vacantpositions2018@gmail.com using the Job Title as subject of the email.

Let\'s



This job originally appeared elsewhere

Subscribe


We promise not to spam you : ).
* indicates required
     TOOLS
  • Email this to a friend
  • Share with a friend NEW!!
          Facebook Twitter LinkedIn
  • Report this Job
  • Save this Job


NEARBY JOBS IN UNSPECIFIED

Graduate Field Agents (Agriculture) at Traders of Africa


General Manager, Shared Services at Hazon Holdings


Job Recruitment at U.S. Consulate General, Lagos and Abuja


Personal / Executive Assistant at Mecer Consulting Limited


Ongoing Recruitment in New 4 Star Boutique Hotel


Trulli
Authors choice 2019 (click image for copy)
Inside Banker