Customer Service Representative in a Logistics and Transportation Company


  2020-07-20
  Unspecified

A reputable Logistics and Transportation company is currently recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Anambra

Job Responsibilities

  • Receive and dispatch orders for products or deliveries
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace shipments as required
  • Utilize Process Monitors and Workflows on daily basis
  • Ensure timely movement and delivery of freight to customers
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client invoicing
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  • Contribute to maintain strong relationships with suppliers
  • Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Various reporting responsibilities as needed
  • Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
  • Monitor the route and status of field team to coordinate and prioritize their schedule
  • Ensure all customers’ service work order and service contract, standard operating procedures, SLAs are followed and update
  • Meet KPI standards, as per the company procedures
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field team.

Qualifications

  • 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
  • Understanding of transportation documentation and terms is a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English.

How to Apply
Interested and qualified candidates should send their CV to: vacantpositions2018@gmail.com using the Job Title as subject of the email.

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