Customer Service Representative (French) at Binance Nigeria (Remote)



  2022-07-07
  Nigeria

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money for people around the world.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (French)

Location: Remote
Job type: Full-time
Department: Customer Support

Description

  • Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
  • We are looking for an experienced Customer Support representatives to set up and expand our customer support operations.
  • Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
  • Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.
  • The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative.
  • Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists.
  • They’re confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
  • Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Responsibilities

  • Handle high amounts of live chat and incoming emails
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers.

Requirements

  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Ability to multi-task, prioritize, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Multi-lingual capability is a big plus
  • Fluent in English and French
  • Willing to work weekends and irregular hours which will include night shifts.

Working at Binance

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire.



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