Customer Care Representative


*Manage large amounts of incoming calls *Generate sales leads *Identify and assess customers’ needs to achieve satisfaction *Build sustainable relationships and trust with customer accounts through open and interactive communication *Provide accurate, valid and complete information by using the right methods/tools *Meet personal/customer service team sales targets and call handling quotas *Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution *Keep records of customer interactions, process customer accounts, and file documents *Follow communication procedures, guidelines, and policies *Take the extra mile to engage customers

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