Current Jobs at SIMS Nigeria Limited



  2020-07-27
  Unspecified

SIMS Nigeria Limited – We specialize in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position below:

Job Title: E-Commerce Officer

Location: Lagos

Details

  • The ideal candidate must be analytical, proactive and result-oriented. In addition, he must be trustworthy and accountable.

Core Responsibilities

  • Responsible for back-end website maintenance.
  • Responsible for website prices updating.
  • Responsible for website design.
  • Responsible for customer service viaonline chat, email and phone calls
  • Responsible for social media management.
  • Responsiblle for routine website evaluation.
  • Responsible for overseeing graphic design for website and social media channels.
  • Responsible for product description for brands on the SIMS website and Royal website.
  • Responsible for driving on/website sales.
  • Responsible for price and product update of 3rd party SIMS E-commerce shops, e.g GT Market hub, Jumia.
  • Responsible for product photography at SIMS showrooms.

Requirements / Qualification

  • B.Sc degree.
  • 3 years experience
  • Ability to communicate on-line.
  • Ability to design.
  • Ability to test, collate and analyse data.
  • Marketing automation skill.
  • E-mail marketing skill.
  • Organizational skill
  • Proficient in microsoft suites-MS word, Excel & Powerpoint
  • 30-38 years.

Job Title: Service Executive (Management Information System)

Location: Ikeja, Lagos

Core Responsibilities

  • Support NSM on day to day operational activities-report sharing and follow up with SVCs.
  • Support NSM for approvals and customer data base management.
  • Report compilations-KPI Performance/Supply spare parts status/safety stock, etc.
  • Responsible for follow up with SVC email & social media escalation closures.
  • Responsible for cannibalization/replacement/local purchase document verification.
  • Responsible for maintenance of trade issue database & tracking.
  • Responsible for performance reports of service KPI on daily, monthly, quarterly, half-yearly and yearly basis.
  • Work effectively as part of a team to achieve individual, team and organizational objectives.

Key Responsibility Areas:

  • Operational Support to NSM.
  • Performance reports of service KPIs on daily, monthly, quaterly, half yearly and yearly basis.
  • Daily dashboard of DWR.
  • Cannibalization/replacement verifications.
  • Providing strong reporting and analytical information support to service team.
  • Generating both periodic and ad hoc reports as needed.

Requirements

  • Bachelor’s Degree or equivalent
  • Minimum of 5 years experience in MIS data management-Customer service Department.
  • Proficiency in the use of Microsoft office applications ? MS Excel, Word and Powerpoint.
  • Strong analytical, numerical data management skill.
  • Should have ability to work with team and have time management and organizational skill.
  • Should be result oriented and have immaculate credentials of honesty and integrity.
  • Proficient in verbal and written communication skills.
  • Proficient in reporting and data management of service operations
  • Customer relationship management
  • 30-35 years
  • The ideal candidate must be analytical, proactive and result-oriented. In addition, he must be trustworthy and accountable.

Job Title: Service Centre Supervisor

Location: Victoria Island, Lagos

Job Description

  • The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Core Responsibility

  • Oversea daily operational activities on pending jobs.
  • Allocation of jobs to the technicians and monitoring of same.
  • Review of daily working report with team and taking corrective measures.
  • Cordination with spareparts officer for raising the parts orders & tracking.
  • Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.
  • Ensure quality service delivery with minimum repeate repair.
  • Reduction of customer escalations.
  • Daily monitoring of technician productivity.
  • Weekly budget preparation for service operations & approval from service manager.
  • Preparation of sparepart failure report and sharing same to service manager.
  • Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
  • Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
  • Generating and achieving out warranty income targets (Reduction in third party repairs installations).
  • Monitoring and completion of AMCs (Annual Maintenance Contract).
  • Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
  • Participating in monthly/quarterly spareparts counting and labelling activity.
  • Ensuring service cost reduction through proper inventory control method.
  • Technical skill monitoring and productivity improvement.
  • Arranging training to front, backend and field force team.
  • Retail visit for service feedback and working on improvement areas for channel delight.

Required Experience/Qualifications/Skills

  • Minimum of HND / B.Sc. in Electrical / Electronics Engineering or any other relevant discipline.
  • Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organisation
  • Good knowledge of a recognized ERP package
  • Ability to think outside box
  • Leadership skill
  • Attention to details
  • Communication skill
  • Customer relationship management.
  • Knowledge of microsoft suite-Excel, word & Powerpoint.
  • 35-40 years old
  • The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Deadline: 13th August, 2020.

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