Client Service Operations Officer at TopYouGo Digital Marketing Agency



  2020-05-26
  Unspecified

TopYouGo is a full-service digital marketing agency providing a wide range of digital marketing services to small, medium and large sized businesses across Lagos, Abuja, and other cities in Nigeria, and overseas. As a very ambitious company, we have a strong desire for success, which has helped in ensuring customer satisfaction and client retention.

We are recruiting to fill the position below:

Job Title: Client Service Operations Officer

Location: Lagos

Job Summary

  • TopYouGo is looking for a Client Service Operations Officer to join their exciting team in the Lagos Office.
  • The ideal candidate will possess a good understanding of sales and marketing, taking the lead on all client relations and office administration tasks.

About Your New Role

  • As the Client Service Operations Officer, you are responsible for assisting the Business Operations Manager & Human Resources Manager in establishing and maintaining client relations & business development.
  • You will also be responsible for the general welfare and management of the office and its environment.
  • You will be the first point of contact for all existing and prospective client’s enquiries.
  • To excel in this role, you will have 2 – 3 years’ experience in a similar role with an excellent customer service, client relationship management, client retention, record keeping, reporting, and many more.

Responsibilities

  • To resolve day to day queries from clients and providing support for routine issues
  • To act as a point of contact for client’s enquiries.
  • Maintain employee records according to company rules and policies
  • To assist in establishing strong internal & external communication
  • To assist senior member of staffs when required
  • To participate in all team meetings and brainstorming sessions
  • Tracking of office stocks/supplies, and placing orders when necessary.
  • Required to work on Saturdays too.
  • To manage phone calls, messages, emails and other ad hoc duties.
  • Responsible for lead conversion and client retention
  • Required to draft proposals/ quotes which will be sent to leads.
  • Assist in boosting monthly sales and performance
  • Getting acquainted with all digital marketing terminologies, processes, and the person in charge.
  • Keep tab on all sales and project deliveries.

Personal Attributes

  • A passion for digital marketing
  • Articulate and good communicator
  • Good telephone manners with excellent customer service
  • Good understanding of customer relationship management
  • Experience with Microsoft Office Suites (Excel, Word, Outlook, and PowerPoint)
  • Ability to handle pressure whilst working to meet deadlines
  • Excellent team player with an entrepreneurial spirit
  • Self-motived
  • Requires little or no supervision
  • Strong interest in research and personal development
  • Strong interest in the organizational growth and development
  • Digital Marketing experience will be an added advantage
  • Degree in Marketing, Communication or any related courses.

Remuneration
Salary (N40,000 – N50,000; based on experience); 37.5 hours per week.

Deadline: 26th June, 2020.

Method of Application
Interested and qualified candidates should send their up-to-date CV to: careers@topyougo.com using the Job Title as the subject of the mail.

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