Client Experience Officer in an Upcoming Fashion House
An upcoming Fashion house with retail store at Magodo area of Lagos State is recruiting suitable candidates to fill the position below:
Job Title: Client Experience Officer
Location: Magodo, Lagos
- Understand customers’ needs.
- Meet sales goals and target as determined by the management
- Work closely to share ideas and strategies on how to improve the business with management
- Manage the store’s handles on social media to interact effectively with customers
- Know your products.
- Keep a sales and business development perspective. Ability to spot opportunities and conscious of closing deals/selling.
- Offer a solution to customers’ enquiries. If not available, proffer alternatives.
- Encourage referrals from customers.
- Ensure online customers consistently experience “wow” service.
- Be an ambassador for the brand and always portray a positive attitude and energy when attending to clients and delivering service.
- Ensure online customers are fully satisfied with service rendered.
- Put a call through to customers to gather feedback on their experience and orders.
- Minimum of HND with 1-2 years experience in a similar position
- Must reside around the store’s location
- Must be proficient with internet and Social Media
- Training on customer service would be an advantage
- Strong organizational skills
- Must be self-motivated and fun loving
- Ability to work extended hours when necessary
- Excellent selling skills
- Good communication and interpersonal skill
- Great negotiation skills
- Intelligence gathering skills
Official Working Hours:
- Monday – Friday: 9am – 6pm
- Saturday: 10am – 4pm
- Public Holidays: As advised
- N50,000 monthly.
Deadline: 11th September, 2020.
Method of Application
Interested and qualified candidates should send in their Applications typed on the body of an email with CV as PDF or Word document to: email@example.com using the “Job Title” as the subject of the email.
- Interview holds shortly after for shortlisted candidates who should be available then and resume immediately if successful.
- Subject of the email must be position applied for as stated on the advert to be considered.